Carbonneau Bridal and Formalwear

e establishment's vibe is EVERYTHING!!! Not to mention, I purchased the most gorgeous wedding dress!!!

bridal gown. I was even able to add some custom alterations to truly make it the dress of my dreams. I can’t rave enough how amazing and stress free of an experience it was shopping for my dress here. I would HIGHLY recommend Carbonneaus to any bride (ask for Danielle - she’s the BEST)!

e to love it which the sales associate assured us would be no problem - she promised to call the designer on Monday to confirm but no problem and we should move forward with payment (FIRST MISTAKE!!) She also confirmed multiple times that because there were custom alterations being requested that we were not locked into anything so if the alterations could not be done or I changed my mind there would not be an issue. The mistake I made was believing her and putting down a deposit on a dress that we were unsure could even be made but she gave us cheap champagne and assured us that if the alterations could not be done then obviously no deposit would be taken. On my way home from the bridal store i started to panic about the alterations. I texted the sales associate we worked with and told her i was having reservations about the dress due to the alterations, PLEASE DO NOT ORDER THE DRESS. She responded no problem but she’ll call the designer anyways to see if the alterations could be done. Okay great - she calls and tells me that the front alterations can be done but the back would need to be raised which is not what we discussed. That was it for me - now I 100% do not want this dress since I was already nervous about alterations and now it’s not even what we discussed. She told me she’d need to discuss with a manager. When the manager calls me she tells me that because they made the phone call to the designer, my $1,000+ deposit will not be refunded because now they are invested in this dress. LOL what. Literally what are you talking about. They want to charge me $1,000 for a phone call?!? I am shook. She also tells me now that actually the alterations can be done exactly as i want them so there’s no reason for me to not order the dress. Um there’s no way that I believe her at this point when she was very specific earlier that the back could not be done how i wanted it. I talked to the manager, i talked to the owner and they are not budging. I’m left feeling extremely taking advantage of and scammed which I told the owner. The following week, the owner calls me back and says after discussing with her team, the sales associate really shouldn’t have called the designer once I told her not to order the dress. Just to reiterate though, a dress was NEVER ORDERED. However, they did a cost analysis, and the phone call really only cost them $300 instead of $1,000+ - mind you, the alterations were only supposed to cost an additional $200 but somehow the phone call itself costs more, but now they’ll refund the $700+ and keep the $300 which is still bullshit but at least it’s something. My mom is actually the one who paid for the dress on her credit card so I have to discuss with her. My mom calls and leaves the owner a message to discuss - no response. I call and leave a message - no response. It has been 3 months and no refund has been issued for any amount and the business has effectively stolen $1,000+ from my mom for absolutely nothing.

sses ready to try on. I fell in LOVE with the second dress I tried. I really wanted to make sure it the " THE PERFECT DRESS". Danielle was very patient with me and let me try on about 12 other dresses till I went back to the second dress I tried on. Girls, Don't settle!! When you know, you know. They had every size possible, which helped make you feel comfortable. Highly recommend Carbonneau Bridal and Formalwear! Can't wait to pick out our wedding party dresses and Tux's in a few weeks.

felt so beautiful and excited to get married. They have such a wide selection of beautiful dresses My mother also got her dress there and she felt the same experience. They were so welcoming and warm and the whole shop was such a pleasant experience.

y Danielle B., to the letterboard in my dressing room welcoming me, to the toast after I said yes. Danielle was outstanding, she understood what I was looking for and found several dresses that embodied my vision. The dress I went with was the third dress I tried on, and she found the absolute perfect belt to go with it. Danielle and Lynn truly made my dreams come true. I’m so grateful to Carbonneau’s for making wedding dress shopping such a fantastic experience, even during a pandemic.

ff. I don't have experience with their wedding dresses, but I would recommend for bridesmaids and moms!

the others. We ran into a few technical issues but Lynn was able to troubleshoot and fix each and every one for a splendid day with perfect beautiful gowns. Thank you !

the dress brand shipped the incorrect one. However, I would have hoped the dress shop would have check the styles numbers to their copy of my receipt before calling me. I don’t think their customer service is very good, they did not comfort me much when I was upset to find out my wedding dress was not ordered. However, the owner did give me the choice of ordering a new dress or ordering he same one I originally wanted. I ended up with getting a new dress, and ordering it that day. Again, they did not offer me any discounts for this mix-up, understanding that it may not have been their fault. But it was still a customer service issue. And I left very unhappy. Also not to mention that some of the other girls seemed to be more concerned about dressing up themselves than customers. However, thank you to carbonneaus for my perferct second dress! :)

I chose to find a gown closer to where my mom lives in MA. I remembered visiting Carbonneau with my cousin for her prom, so we decided to take a look at their bridal selection when it came time to shop for my wedding dress. Kyla listened to my vision and selected gowns that really fit my style. I chose a Casablanca gown that was the dress of my dreams and paired it with the most beautiful cathedral length veil. Working with vendors from across the country can be stressful but Carbonneau made this west coast bride feel so at ease; from shopping to fittings to alterations. As my wedding day approached, I had my final appointment with Lynn. Lynn made sure that everything was perfect for my big day. I received a hands-on experience that I don't think I would have had in any shop in Los Angeles. I am so happy that I went to Carbonneau!

op shop. Kyla kept me so calm and always handled any problem that might arise. I would recommend them to any future brides.

it was more of a fluke though!). For the bridesmaids, we had 3 in the same dress and the maid of honor in a different dress. Same designer on their advice. I was overall happy. They did forget to call me when the bridesmaid dresses were ordered, so I had to call them to make sure everything was all set. We also went during prom season and felt a little bit like we weren't as important as the high school girls finding dresses. But overall, I think they are a very nice shop. I'm from Worcester, so it felt like a hidden gem. And they have all kinds of dresses to chose from.

pointment, then Rylee was so tuned in to what I wanted while also hearing what the members of my party were saying. She used all the feedback and my feelings to help me find the PERFECT dress. She kept me calm without minimizing my feelings, worked within our budget and even though I described many different looks, she was able to pull the dress that was what I always imagined (even if I didn't realize that before hand). Everyone at this salon is so professional, patient and made this experience amazing. Next, the salon itself was beautiful, had separate areas for brides and their parties so they weren't distracted or in the middle of the floor like other larger salons. The area for the party was comfortable, spacious and had a large beautiful mirror to see the dress in. Their selection is so large and can accommodate anywhere within their budget range. If you are in the CT, Western Mass or even Boston area, I recommend this salon fully! I was going to do my alterations where I live in NC, but my experience shopping was so amazing I cannot imagine finishing this journey anywhere else. See you in December Carbonneau!

had in tow (4 bridesmaids, my mom, step-mom and Godmother, so God bless her). I walked in with a wide range of preferences but some pretty specific needs (a dress that was not too revealing, but would still make me feel like a knockout on my wedding day) and Rylee made sure every box was checked. If you live in MA, don't overlook this gem because the experience was hands-down better then I've seen at the 'David's Bridals' of the world, and far more inviting than the Newbury Street Boutiques. Beyond that, the selection was excellent whether your taste is Gracy Kelly glam, or antique lace, Elegance by Carbonneau will have the dress to make your wedding day spectacular.

able to show me other styles and what did or didn't work for my body. Once she put me in my dress though, it made me feel so beautiful. I highly recommend coming here, everyone was so nice, and they really made the experience enjoyable.

me out beautifully!!! They worked with you and were very accommodating. A definite recommendation.

cannot stress this enough. First off, I had no idea they outsourced to Perfect Fit Tailoring. No wonder there was an error - I never got to meet the actual seamstress until after there was a problem. I ended up wearing the front panel of the sample dress sewn on to my real dress because the error was so great they had to replace the front and start all over. On my wedding day I took my patchwork dress out of the bag only to find a couple holes in the tooling. My bustle broke during my first dance, only 5 minutes into the ceremony and I had to hold it up the rest of the night. My cups also broke during dancing and fell out. Only redeeming factor: The gowns are gorgeous & after negotiating the shop was willing to refund me for the alterations (this was before I found the holes and before the bustle and cups broke - I'd be interested to see their response). Buy your dress here, but get it altered somewhere - anywhere - else.

ompletely dissatisfied. I am so glad that I decided to make an appointment at Carbonneau's! I booked an appointment online, which was super easy and Lynn was the woman who assisted me. She was absolutely amazing and could not have been nicer! She helped me to find the dress of my dreams and made me feel like a princess during my appointment. The store itself is beautiful and they have a runway with big mirrors so you can see yourself in the dresses. I did not have a lot of time to order a dress and they still had an adequate selection of dresses. I would highly recommend this vendor to any bride out there who is searching for the perfect dress. The customer service was outstanding, the selection of dresses was great and the dress I purchased is exquisite. I will be returning soon to purchase a dress for both my mother and grandmother. Ask for Lynn, she is amazing and will definitely give you the top notch experience during your appointment! I could not be happier with my experience at Carbonneau's!

did I find the perfect dress, Lynn suggested all the accessories to complete my wardrobe. My shopping is completely finished. I would highly recommend Lynn at Elegance!

job finding me dresses that I could afford by showing me samples. I bought my dress and had my fitting done here. No other bridal shop matches the quality and price of their dresses.

te setting of the salon. It was very clean and organized. I loved the runway setting to try on all of the dress options ( which they had a lot of). I ended up buying a dress off the rack. I was extremely happy with my choice and got a lot of compliments on my dress. Would highly recommend.

and had the perfect color to match my dress. After months of research, I finally found the perfect hairpiece. I even feel that I could wear it again!

essing rooms were small (Hello, I am trying to put on poofy white dresses here!) and the stage to show friends and family was packed with multiple (three this day) families. All of that was easily forgiven. However, letting me fall in love with a dress, only to find out that it is discontinued is not as easy. Also not as easy? Being then told I can buy the sample dress at FULL PRICE, and that "Not to worry" they will have it cleaned and have the 6 inch gash on the front repaired. They didn't budge at all even when I brought up that I would have to have over $400 in alterations done to rebuild the back because it wasn't the right size. The offered discounts later, but by then it was just too late. Especially when you consider my wedding was then getting closer and closer. They clearly have their own commission on their minds and not what is best for their brides. Awful. 1 star because 0 wasn't available.

passionate about what they do. You can order your dress from them but DON'T DO ALTERATIONS WITH THEM.

ugh Carbonneau's, which looked great! The only negative thing, was the pricey alterations for my dress and my bridesmaids' dresses.

very personable.

n their faces. I am thrilled with my dress and so glad I bought it from Elegance. I will definitely use them for my dress needs in the future as well!

desmaid dresses (blue) which came out fantastic. There were a few alteration issues but were handled in a professional and timely manner.

helpful and knowledgeable. My only complaint was the seamstress was a bit harsh. She didn't listen when I asked to get my bustle done a different way and she added cups to my dress that made the top to heavy so it creased. I wouldn't recommend the seamstress they use, I would go someplace else

comment on as I did not actually visit the shop in person.

eller though I ended up paying more for the gown than if I just went to an Alfred Angelo store.

rfect! Carbonneau's was also able to offer suggestions about jewelry, hair pieces and provide a recommendation for where to get my dress altered. I felt like I was stopping in there at least once a week for the month leading up to my wedding, and they were always pleasant and eager to help, especially Christine, who had previous experience working with my dress designer and was able to provide a lot of assistance. I ended up purchasing all of my jewelry, as well as my veil and hair piece from there! My look was exactly as I wanted it, and I couldn't have been happier!