Casa Tranquila

contract, Jeanette made our lives a nightmare simply because we chose not to use her recommended vendors—who, conveniently, included her brother-in-law, she treated us with constant hostility. I planned my wedding myself with the help of family to stay within budget, and every time we asked to visit the property to plan decor or logistics, she gave us a hard time and treated us with nothing but attitude. She even told us that “not even wedding planners visit this often”—and we only visited three times total. After our first visit, we realized we had to photograph everything in detail because we likely wouldn’t be allowed back to properly plan. Jeanette constantly minimized my input, telling me to “relax” and “let my family handle it,” yet the day before the wedding, she refused to let them in to decorate unless I was physically there—despite us previously agreeing they could. She was openly rude to my family, and they felt awful knowing I had to deal with that on my wedding day. Mind you—we also paid for an overnight stay, yet she told us we couldn’t use the kitchen inside the house. How does that make any sense? To make matters worse, she repeatedly tried to claim we hadn’t paid her. She would ask my husband directly for payments, and I constantly had to send him screenshots of our receipts or the contract to show that either the payment was already made or wasn’t due yet. She even complained to my mother about a “missing payment,” which was completely false—it was actually a damage deposit that, per our agreement, was to be given as a check the day before the event. Because of her behavior, we even took full photo documentation of the house before and after our stay, just to protect ourselves from any false damage claims. The property looks beautiful in photos, but it is not well-maintained. Because it’s partially outdoors, the house had a strong musty, moldy smell from Florida’s humidity and frequent rain. The koi pond surrounding the house, while picturesque online, smelled like a neglected fish tank. Free-roaming peacocks left droppings everywhere, which she only removed them the day before the wedding. There was also a beautiful German Shepherd on the property, who sadly seemed neglected—thin, wearing a shock collar, and confined to small areas of the yard. It broke my heart to see. Jeanette was dishonest, unprofessional, and deeply unpleasant to work with. She made what should have been a beautiful and meaningful occasion extremely stressful and emotionally draining. I would never recommend doing business with her or this venue. No matter how pretty the place looks in photos, the experience was not worth the stress, the tension, or the disrespect.