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About this vendor
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Details
Decorations & Accents
- Centerpieces
- Plants
- Vases
Flower Arrangements
- Centerpieces
- Plants
- Vases
Reviews
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4.3
out of 5.04 reviews
Hi. As the owner of castille creations. I'd love the opportunity to respond to our recent negative review. I remember that wedding clearly, although it was 6 months ago, and they ...
posted anonymously, and we've done about 100 events since then without any snags. We set up our chuppahs hours in advance, as they are very
intricate and labor intensive. We spent hours preparing the chupah that day as well, with all the details and clear pictures I had agreed on months in advance with the bride. The bride and groom came into the room when we were done, and started shooting the professional portraits. Someone from the brides family came to the grand ballroom to get me, about a half hour later, complaining about the bride being unhappy with fabric on chupah top. I went to the chupah room to see what's wrong. And I tried explaining to them that this fabric was covering the ugly wood frame of the chupah, and was in our contract all along. I did approach the bride, since she was the one I dealt with all along and she was the one who seemed to be unhappy, to see how I can make her happy. And no point did I yell and act nasty to the bride. I was agitated, as the family was being very aggressive and antagonistic, and after thinking for a minute or two, I suggested removing the fabric and covering the frame with green foliage. We pulled out our ladders again, and proceeded to do exactly that, quickly, under very stressful, crowded conditions, between many family members milling around taking photos. At no point did we mention or ask for additional payment. Anyone who's dealt with us knows, that's a lie. We follow our agreed upon pricing, in the contract, and never add anything on, unless there's an additional table at the last minute. The statement that it was a minor detail is a lie as well. Removing all the fabric covering a huge chupah structure, is not a minor detail. We did proceed to attempt to please the bride, and I see by this review , that our efforts must have been appreciated 😜
Best of luck to everyone. Hanging in here, trying to do our best on stressful wedding days.
Unfortunately, I did not have a good experience with Castille Creations. Their actual flowers are beautiful, however the manners and service displayed was atrocious. For example; t...
he bride was very unhappy with a detail of the chupah. The detail that she was unhappy with skewed the view of the flowers and took over the majority of the chupah. It was a detail that could be easily removed. However, when the florist was confronted by a family member, asking her very respectfully if she could remove it. The florist first went over to the bride during her family pictures and confronted her. Making the bride upset and uneasy on the most special day of her life. Then she presumed to yell at the family member whom the bride asked to speak to the florist. Which she then yelled at in front of all the family members during pictures. She proceeded to ask for more money in order to remove this detail. The behavior was unnacceptable and unfortunately has left a bad feeling with the family, and will be apart of what should of been a purely special and happy day.
I was very happy with Castille. The flowers at the wedding were gorgeous, everything from my bouquet to the chuppah and bedekin were amazing. Was exactly what I wanted.
Definitely worth the price, the flowers at my wedding were exactly what I wanted! I had envisioned certain types of bouquets and centerpieces and they had created exactly what I ha...
d in mind. They were very nice and showed us pictures of arrangements they had done in the past and worked with us to plan out what we wanted for the wedding.
Contact
1435 64th St, Brooklyn, NY
Castille Creations