Castille Creations

posted anonymously, and we've done about 100 events since then without any snags. We set up our chuppahs hours in advance, as they are very intricate and labor intensive. We spent hours preparing the chupah that day as well, with all the details and clear pictures I had agreed on months in advance with the bride. The bride and groom came into the room when we were done, and started shooting the professional portraits. Someone from the brides family came to the grand ballroom to get me, about a half hour later, complaining about the bride being unhappy with fabric on chupah top. I went to the chupah room to see what's wrong. And I tried explaining to them that this fabric was covering the ugly wood frame of the chupah, and was in our contract all along. I did approach the bride, since she was the one I dealt with all along and she was the one who seemed to be unhappy, to see how I can make her happy. And no point did I yell and act nasty to the bride. I was agitated, as the family was being very aggressive and antagonistic, and after thinking for a minute or two, I suggested removing the fabric and covering the frame with green foliage. We pulled out our ladders again, and proceeded to do exactly that, quickly, under very stressful, crowded conditions, between many family members milling around taking photos. At no point did we mention or ask for additional payment. Anyone who's dealt with us knows, that's a lie. We follow our agreed upon pricing, in the contract, and never add anything on, unless there's an additional table at the last minute. The statement that it was a minor detail is a lie as well. Removing all the fabric covering a huge chupah structure, is not a minor detail. We did proceed to attempt to please the bride, and I see by this review , that our efforts must have been appreciated 😜 Best of luck to everyone. Hanging in here, trying to do our best on stressful wedding days.