Castle in the Clouds

on team, it means so much to us! We strive to ensure that all of our couples have a wonderful day and nothing makes us happier than hearing that it was. You and Joseph were such a great couple to work with and made our job that much more enjoyable. We wish you the very best and don't hesitate to come back for a visit!

iew, we truly appreciate it! We are so happy to hear that you were pleased with your wedding experience at Castle in the Clouds. You and Keith were such a pleasure to work with and made the day wonderful for us as well. We wish you the very best and be sure to come back and visit!

ne the best possible experience, but unfortunately things can sometimes run a little off schedule. Between having only one person in our events office on this day and them having to finish a meeting with a booked bride and groom that started late, it simply put us slightly behind. The staff members that were working downstairs include those from our restaurant and facilities departments, who were prepping for being open 7 days a week. Restaurant staff did let you know that our coordinator was finishing with clients and would be there to meet with you shortly. We apologize that we could not meet with you right at 3:00 pm as scheduled, but it was beyond our control at this moment.

s. We truly strive to give all of our brides and grooms the best day possible. You mention the property still being open to public guests when your wedding guests were arriving. Our property is still open to public guests until 5:30 but they do not have access to the front lawn ceremony space beyond 4:30 which was explained to you prior to booking. Closing our property to public two hours before our weddings is not possible as this is a daily running museum and our public guests are just as important to us as our weddings are. Their support along with our weddings is what keeps our historic estate running. To address you being tucked away in your dress, all brides are given access to our bridal suite on their wedding day to get ready and have a space away from where the groom and guests may be able to see them, this is customary on a wedding day. The bridal suite is located on the 2nd floor of our Carriage House and this does overlook our outdoor patio space where café guest do dine. It also overlooks Lake Winnipesaukee and surrounding mountains which most brides seem to enjoy this view while they’re waiting for their ceremony to start. On 6/24/17 one of our three trolleys was in the shop for repairs so that did cause a slight delay in getting your guests up to the ceremony but we assure you, your wedding was less than 30 minutes behind and not an hour as mentioned. We would never allow for a wedding to run an hour behind as this creates a domino effect, putting dinner, DJ service and everything behind for the night. Working in this business for years, we know the outcome of a very late ceremony and would never let that happen but often we see ceremonies start 10-30 minutes late. This can be due to a number of things, late guests, bride not ready, trolleys, rain etc. Regarding your groom and wedding party assisting in setting up ceremony chairs and beverage station, the groom and groomsmen are always first up at the ceremony site, getting there before any of the guests. This is the same time our staff is setting up for ceremony. We always have staff designated for set up and this is not something the wedding party/groom is ever responsible for. On that day, your groom approached us and asked if there was anything he could do to help. He then kindly took it upon himself to begin helping but our chairs were almost completely set up at this time. We see this often where the wedding party gets nervous that things aren't done yet or we are forgetting something but rest assured, we are very organized and do this every weekend, we have specific timing and reasoning for everything we do on the wedding day. It is unfortunate that at your candle lighting ceremony a box of matches is all that was available. We see candle lighting ceremonies often and almost always the bride and groom will bring their own lighter. If not, we are happy to supply one but due to your wedding being an outdoor tented reception in our field, all of our lighters were down there for the lighting of your many floating candles and small votives, we apologize for not having those available and matches being the only thing we could provide. Again, so sorry your experience with us was a negative one and we value your opinion and thoughts. We try to go above and beyond for all of our weddings and it is very disheartening to hear that you were not happy with us.

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