Catering by Green Turtle Inn & Kaiyo Grill

hed my wedding food coordinator from Elena (who seemed nice but then was not great day of) to Jen. Jen was a nightmare to work with. She made me cry 2 weeks before my wedding when she spoke incredibly rudely to my mother over the phone who paid for a lot of the wedding. Further, when we were 5 days out from my destination wedding- Jen changed the menu without telling or asking me or my now husband. What made this even more problematic was that we had planned 3 stations, 1 meat, 1 seafood, and 1 vegetable. She changed our seafood only paella to meat paella. Both myself (bride) and my husband (groom) do not eat meat. This meant on our wedding day we ate the vegetable station, asparagus and potatoes with no main course. And unfortunately, by table 12 the asparagus had run out. There were 15 tables. This meant that those at the later tables that did not eat meat- had no option. When this was brought to the coordinators (Elena) attention at the wedding - she argued with my mother and my sister (maid of honor). Blaming us for the change in menu, which Jen had changed without any approval. Of course, my husband and I, did not engage in discussions with the catering team the night of the event as we realized the many errors and refused to allow it to ruin our night. However in subsequent days we spoke with the management at Green Turtle and requested a full refund for the Paella portion of the meal, and we were refused. Ultimately, they gave a partial refund for serving us an incorrect main course- even after Jen admitted in a group phone call that she had changed the paella without discussing with anyone. There were many other problems, including them repeatedly changing the contract. But in their words, “contracts are meant to be changed.” I can’t even recall all the issues that surfaced during our contractual relationship with Green Turtle- but if I could do it again I would pay DOUBLE to never speak to Jen or the general manager again.