Let me start out by saying that I did not host my wedding or reception at Chaminade, but I did have a guest booking package for all of my wedding guests to stay there for our nearb...y wedding last month.
5 stars for the beautiful rooms - the suite they had us as the bride and groom in was modern, super clean, and exceptional. All the hotel staff were kind and graceful, but some major ball drops impacted my review in a big way.
First, as the bride and groom we were instructed to book a standard room via a provided link, and their reps would cancel that reservation in order to re-book us at a free upgrade to a suite. This is a nice thing they do when you're booking a room block.
However, the sales rep who performed this task made a big mistake - they cancelled our two night reservation in a standard room and replaced it with a one night reservation in the suite. This meant chaos, stress, and a million phone calls the morning they thought I was supposed to check out, during the time allotted for my ceremony rehearsal. So, a small disaster.
Next was a bigger problem. They kindly agreed to store a small 1/5 size kombucha keg and our groom's cake in their walk-in refrigerator, which was really helpful and great because our venue didn't have the ability to store those items.
However, when the time came for us to collect the groom's cake and kombucha keg, the keg was apparently in a locked walk-in and only one manager had the key. The staff could not locate said manager, and my poor mother and brother in law who were going to bring it to the venue were left freaking out and almost didn't make it to the ceremony on time.
Chaminade offered no resolution or plan of action, and my relatives had to leave to make the ceremony. Luckily we were running behind and they didn't miss anything, but it's super disappointing that it took my dad calling Chaminade and getting very firm for them to even offer to bring the keg to us when they could locate the manger.
By the time they finally found this missing manager and got the keg to our venue 5 minutes away the ceremony and cocktail hour were over. And hello, cocktail hour is obviously a big part of why I paid for this keg and drove multiple hours out of the city to collect it.
So, in closing, 5 stars for the location and the rooms, -5 stars if you need anything additional from these people at all. Ball drops all over the place, no apologies or interest in doing anything to help you out when they create issues and chaos, and overall a super mis-managed operations.