Champagne Limousine Service Inc.

transportation after a long journey. To our surprise, our scheduled transportation over an hour away from home was not there due to weather conditions. I had to call three times before the owner finally returned my call, only to ask if I had received her email. She informed me that she had decided her driver would not be picking us up, leaving us stranded. When I mentioned that I needed to find alternative transportation, her response was, “Good luck with that,” which I found to be extremely rude and unprofessional. Additionally, it raises a serious question: what kind of transportation company hires drivers who are not skilled or prepared to handle various weather conditions? Reliable transportation services should be able to accommodate their customers regardless of weather challenges. I also hope the other couple who was left stranded and forced to book a hotel room was reimbursed. It’s disappointing to see a company abandon its customers without concern for their well-being. Fortunately, we were able to secure another service on short notice that transported us safely to our destination. Not once did the owner of Champagne Limo reach out to check if we had made it home safely. Ask yourself: would you trust a company that leaves customers stranded without any compassion when it matters most? For a reliable and professional service, I highly recommend Baldwin Limousine. They have an excellent track record and truly prioritize their customers' needs.