Champu Salon

I am very disappointed with this salon. I live in MI & my husband & I decided to “elope” to Grand Teton National Park. Therefore, I went for a trial of wedding hair and makeup in May 2017. I was told don’t worry we’ll give your hair more volume. Oh don’t worry the makeup will be heavier. Therefore I didn’t worry and didn’t really take any photos. Fast forward to my wedding day May 2018 & it was ridiculous. The owner was the one who did my hair and makeup. When she started she was very unprepared. She didn’t write down ANYTHING she had done a year prior. I absolutely hated the way she was doing my hair. She had to do it 3 times before it was okay. She seemed pretty annoyed with me when I said I hated it. She told me it was okay but her tone didn’t reflect that. Now my makeup. I showed her a few looks I liked on Pinterest. The way she had applied my eyeshadow looked nothing like the photos I had shown her. I showed her a matte pink eyeshadow with a lighter inner corner and crease. She applied a light brown shimmer shadow. After she had finished my eyeshadow and liner it literally looked like I had 0 eye makeup on. I had brought in my own fake lashes. She cut the one side too short and tried to “fix it” by applying black liner. When she was finished she asked me if I liked it & she said it was “just like the pictures I showed her.” I hated the way it looked. Plus she never put liner on my bottom lid. Granted I did tell her that I wanted to make sure my eyes didn’t look squinty, but you don’t just completely skip liner! I have thinner eyebrows that I tried to grow out for a year. Due to plucking them so thin over the past years they won’t really grow. I explained this and she told me I had blonde baby hairs I could try & have my stylist dye. she used a brow gel/liquid (not sure) & told me she incorporated some of my blonde baby hairs to make them look fuller. When I looked in the mirror I had Ronald McDonald eyebrows. I brought a Too Faced matte lipstick. When I showed her she took out the wand & put it on her hand saying how pretty it was! I seriously almost died. A) this is my lipstick, b) I never gave her permission to do that & I didn’t get why she thought it’d be okay! I arrived at the salon at 10 AM & when I looked in the mirror it was 12:35 & I was getting married at 2:00. I know she could tell I hated it but I didn’t have time for her to redo everything. Where I was getting married was 30 minutes away from Jackson-so I had less than an hour to get back to the hotel, put on my dress & go. When we were finished her coworker received a text saying the cosmetology board would be possibly checking the salon. They started rushing around & cleaning hair out of brushes, etc. She started to check me out and was rushing me. I really didn’t want to leave a tip but she was staring at me while I was signing the receipt & I felt obligated. In all honesty if I would’ve brought all my makeup & curling irons I would’ve went back to the hotel & re-did everything myself. In my wedding photos I can’t stand the way I look & will now have to have them redone when my husband & I go to Jackson next year. I contacted the salon numerous times via email. I was ignored for a week or two. Then the owner emailed me back saying she was sorry & she was out of town. Like that’s literally all it said. I said I wanted at least a 50% refund due to her horrible job & having to have my wedding photos retaken and she has never responded.