PLEASE READ BEFORE BOOKING WITH THE CHAPEL
A warning to brides and grooms. 13 days before our wedding, I went on the Chapel's public calendar to see how many couples were booked t...he same day of our wedding. To my surprise, I didn't see my or fiancé name in our scheduled time slot and began to panic when I saw another couple's name booked for July 31, 7-8:30 PM where our names were just a few months prior. I double-checked our confirmation email to make sure I hadn't booked the wrong date and also checked my credit card to make sure that our deposit had been paid - everything cleared out. We had booked in February, made travel arrangements, and all of our vendors and guests were confirmed. My fiancé and I were flying from CA to TX in just a few days and realized that the there was now a chance that we no longer had a wedding venue. But I thought, "it must be a mistake and I have a confirmation email from the Chapel anyway."
The next morning, I was able to get a hold of The Chapel and they claimed that we had canceled our reservation on 6/20. Huh? I explained that I had a confirmation email and proof of payment and they brushed my fiancé and I off and said "they didn't know what happened and couldn't do anything because another couple was already booked." They offered to give us a time slot at 1pm, 9pm (what a joke), or move our ceremony to another day. Do they not understand how weddings work? We had signed contracts with all of our vendors and WE WERE NOW SCRAMBLING TO FIND A NEW VENUE LESS THAN 2 WEEKS BEFORE OUR WEDDING.
The next day, we called again to see if they had notified the other couple and they refused (it's better to just screw over one couple instead of 2?) and also explained that they were able to figure out what happened - another couple had called their office on 6/20 to cancel their reservation and instead of canceling their reservation, they accidentally canceled our date instead. Again, we were given another cold "sorry" with a "too bad so sad" attitude. They said that they would have a "meeting with their staff to discuss the mistake" and asked for our email and phone number - but we never heard from them again.
It was excruciating having to find a new venue (in less than 2 weeks), amend agreements with all of our vendors (some which required last minute change fees), communicate and coordinate the changes to our guests, and pay the new venue the extra fees for last minute reservations and rentals. Can you imagine if I would have never checked the website and if my fiancé, guests, vendors, and I would have just shown up on the day of only to see a whole other wedding in session? Today, we are looking to pursue legal action to recover money lost for last minute reservation fees and late change fees we had to make to vendors and having to book a new venue just a few days before our wedding.
Chapel Dulcinea turned our special day into a logistical nightmare. Please learn from our experience and do not put your trust in the staff at the Chapel. They will have you worrying until the very last minute if they have their act together. The Chapel does not care about your "special day" and function solely as a vendor to keep money flowing in through rentals and hoping that couples donate their deposits.
Find and give your money to another venue that will give you peace of mind.