09.07.23: If we could, we'd do things over. My MIL was married here a few years ago and loved her experience with everyone involved, so we decided to use this chapel too.
Jazlynn... Hall was our planner, and if she is currently yours, PLEASE ask to work with someone else. She is wholly unresponsive. She missed our first and only appt with her. I called and left a voicemail. I received a call back days later and was told that she had called and left a vm for us because WE didn't answer. Never happened. We eventually went through our plans and things seemed okay. We had set up our hair and makeup, gown and tux appt, and reception.
When confirming the details for our outfits, hair and makeup, and the reception, Jazlynn NEVER responded. I called, emailed, and texted her with no response. I called the chapel for help but was told that we'd have to speak with our planner. I told the rep that we couldn't get ahold of her and the rep said that she'd leave a note for her to get back to us in a few days. Never happened. She had the wrong info about the hotel we were staying at, which was important because the stylist would be coming to the hotel the morning of the wedding to do hair and makeup, and the bridal rental store would be picking us up and dropping us off.
We were able to fix things 22 DAYS LATER when we called the bridal store to ask if we were able to rent extra ties in our color. They mentioned our upcoming appt and that they'd be picking us up at The Flamingo. We were not staying there and made the correction to the right hotel. They sent out a new confirmation email that Jazlynn HAD to confirm, or else we wouldn't have been picked up and may have missed our appt for our outfits. Same for the stylist. Had I not reached out, she would've gone to the wrong hotel.
I don't know if Jazlynn was new or over capacity, but she shouldn't be managing clients since she resorts to actively ignoring deadlines.
My stylist interaction with staff at the bridal shop was awesome. However, having paid for an upgraded dress package, there was only a handful of dresses I was allowed to look through. I did find one I loved, but having paid for a wider selection, the number of dresses shown was disappointing. They also didn't have shoes in my size. I was very lucky I brought a pair of dress shoes with me, but they were black and showed up in some photos.
The ceremony was fantastic. Our coordinator, Lindsay, and Rev. Ginnie, I believe, were amazing and incredibly sweet. We were able to choose our music, and everything looked as we pictured it.
Our shoot was disappointing. The photographer, Mckenzie was nice, but would only allow photos in the chapel directly after the ceremony (just my husband and me). Next, we all stood in front of the chapel for photos, then we were taken to a greenery arch, and finally, a stone wall. The whole time she was asking us about the types of photos we wanted taken and where we wanted to take them. We figured the direction would be coming from her, which is what we told her. We saw a couple of backdrops that we walked toward for photos, but she stopped us and said we weren't allowed to have our pictures taken there. Some of the photos with the arch include the chapel limos in the background and the photos in front of the stone wall show stains on the ground. At the end of the shoot, I had to stop her to ask about taking photos of the rings on our fingers.
The reception was okay, except we had an entirely different menu than the one we paid for. There was no communication about the changes either.
The following day during our photo viewing appt, we saw many other backdrops that were available to other couples, but not us. We weren't sure if some backdrops weren't available year-round, but I confirmed with reps on the website that they are. I was, and am, still so incredibly disappointed that we weren't allowed to take photos in front of the flower wall or waterfall.
The ceremony was great, but everything surrounding it was so stressful and I wish I had the chance to do things over and pick a different location.