Chardonnay Golf Club

ey solicited reviews from us: Key Issues: Incomplete Setup Upon Guest Arrival: The ceremony and reception areas were not fully decorated or arranged when guests arrived. The drapes on the arch and reception tables were not set, and key décor was missing from the ceremony space, cocktail area, and reception tent. Our photographer, usher, and matron of honor had to actively assist with the setup to avoid further delays and disruptions. Guests were redirected to the golf club bar. This led to confusion and guests wandering the premises, and attempting to enter the bridal suite, where the bride was. Staff Coordination & Communication Failures: Our photographer was harassed by venue staff when she tried to assist in arranging table décor for pre-event photos. They mocked her and laughed at her. I could not reach anyone for the promised golf cart shuttle from bridal suite to groom’s suite. Calls and texts went unanswered.Upon arrival, the bridal party and I could not locate our bouquets. Décor from another wedding was left in the guest bathroom. Catering & Beverage Service Issues: The dinner buffet was not ready on time (7:00 p.m.), causing a noticeable delay and leaving guests waiting awkwardly at their tables after the toasts. The bar ran out of water, and I was told soda water was the only available option. No one offered to restock or replenish the water station. Multiple guests brought up their search for WATER after the water dispenser was empty. Guests asked if we did something to piss off the bar staff and made comments such as "the bar staff seems miserable to be here." This lack of professionalism is abysmal. Despite repeated planning discussions and written communication, my matron of honor was served a vegetarian meal instead of a gluten-free one. Multiple family members and eventually I had to speak to staff directly to ensure she received a proper meal. At EVERY planning meeting, I specifically brought up the gluten allergy. Each time I was told they would "talk to chef." I made it very clear that my sister having peace of mind about the meal was a crucial factor in my wedding day experience. Package Inclusions Not Delivered: Yard games (cornhole, putting green) included in the Elite Package were never set out for cocktail hour, despite having been discussed and promised. Reception & Post-Event Issues: Cake cutting was poorly executed and appeared sloppy — several guests thought the slices looked half-eaten. The welcome table was left outside; guests and family had to bring it into the tent themselves. Guests and family took down and boxed decor at the end of the night, with no support from venue staff. The top tier of our wedding cake was not offered or given to us. I had to search the kitchen myself at the end of the evening. Each of these points in isolation may seem like a misstep. Taken together, they reflect a serious breakdown in service and communication. As paying clients who selected a premium package and clearly communicated expectations in every planning meeting, we are incredibly disappointed in how things were handled.

rom our initial phone call, to meeting her and seeing the venue, and until the end of our wedding, Lea was genuine, kind, and has the can-do attitude. My husband and I couldn't have imagined a better wedding. Lea and her team has such a positive energy and that's exactly what you need especially when planning a wedding. Our guests complimented the beautiful venue and all the details that went into it. So thank you, Fairview Chardonnay team and preferred vendors!

er Noy was no longer employed there. We were given another representative to help, but this was right before the wedding! The week of our wedding they asked us if we’d be willing to change our plans from a seated dinner to buffet. I refused. The day of the wedding they were understaffed as they had another wedding taking place in the ballroom. My guests were the ones who suffered. Even though we took the time asking for meal selections, printing meal cards and assigning them to seats, my guests were not served what they order, or were served their food cold. My grandmother, the only living grandparent for both my husband and I, was served her food last! A family member of mine had to go to the kitchen to request her food because they forgot! We paid for bar service and the idea was to open the bar side of the tent during cocktail hour. Well, the bar side of the tent wouldn’t open. They had to break it (in front of my guests), in order to open it. Additionally, our guests were being charged for drinks even though we paid for soft drinks/ water in full and left a substantial amount on the tab for alcohol. We also bought bottles of sparking cider to be passed out to our non-drinking guests and the staff did not even open the bottles. After this experience, I emailed and called countless times asking for a refund for all of the terrible service my guest received. I had a detailed summary of what I felt we were fairly owed. Bob Becker, who was the general manager at the time (not sure if he currently is) responded to me via email stating that he’d reply to me the following day and send over a refund to compensate the mess we were dealt. Bob never replied to me after that initial response I received from him. This was our wedding day. We were so embarrassed to hear about the experience our guests had. They say all your guests remember after your wedding is the food and music. Well all of mine remembered the terrible food! We received feedback because our guests felt it was unfair that we paid what we did and received that kind of service. A wedding is a once in a lifetime event. I spent a year planning our wedding to avoid a situation like this. We paid everything on time and I made sure everything was in place to ensure the day went smoothly. What I could not control was the service and unfortunately we received the worst. I would not recommend Chardonnay Golf Club. It was a slap in our face to never receive a refund for the experience we had, not even the decency of a response. I still am waiting!!!!!!

here was alot, she was always so helpful, kind and calm! We highly recommend them for any event!!