Charlotte Wedding Flowers

Our wedding order wasn't completely carried out according to what was contracted in writing. Be specific with your written order details and any changes thereafter. Don't allow them to rush through the final video conference so nothing's overlooked. Ours was rushed as if that's not where the Rep wanted to be at the moment, and the Rep delivered mostly greenery instead of all white flowers (see pic) which was in the original written order (see pic) for our alter arrangements. It looks as if she matched the alter arrangements to the Bride's bouquet (see pic). The only thing we had added was 'some' pops of color, but the entire arrangements were no where near what we had ordered. The original order stated that the alter flowers' glass containers were rentals and needed to be returned on Monday, but the Rep changed it to non-rentals without informing us, and the arrangements were thrown away at reception clean-up because we had to return the containers, supposedly, so we ended up throwing out a lot of $$$, even though they weren't the flowers we had ordered. One thing that left a bad taste in my mouth is that the Rep and Owner's responses to our feedback never really acknowledged that they messed up, but instead they justified their actions were for our benefit, and that was frustrating. Also, the Rep changed the original order to reflect that the glass containers were non-Rentals after the wedding, and sent the paid invoice with this change versus the original order that stated they were Rentals. They offered a $50 refund and a free arrangement for our dissatisfaction, but that's not what I was seeking after. In my opinion, they should have refunded the entire cost of these 2 alter arrangements because they did not deliver what was on the original order and what we had paid for (which probably was more expensive than the greenery they delivered). We would have preferred to have the beautiful White flower arrangements we had ordered on the alter on our wedding day.