Chateau La Mer

Our bridal attendant Sandra was attentive, friendly, and on top of everything. The only thing that we feel like could have been done better was with our maitre'd. She was not that attentive and it was incredible difficult to find her throughout the night. Every time we did see her she was on her phone and a lot of guests had mentioned to us that every time they saw her she was on her phone and not very helpful. Otherwise everything else was perfect. The rest of the staff were friendly and attentive. My wife, myself, and our guests had a fantastic time.

us getting it. The wait staff was rude

ounds and space.

o help us pick our photographer and catering based on the packages that were offered. We had our own DJ, so they were also able to issue us a credit towards our final price as well. The grounds and the grand ballroom are classic and modern.

t this is where we wanted to host our wedding reception. We toured with Taylor, who made the touring process so simple and easy. And when it came down to the packages that they offered, we were amazed at the affordability! Great prices, great food, great views, great venue overall. They worked with us to make our vision happen and we had no hiccups in the process. Super smooth planning for my now wife and I. We had our reception there on Sunday, 7/30/23. The weather was perfect and the boat arrival and looking at our guests as we arrived was truly spectacular. Nina was our Maitre D' for the event. She was super friendly and easy to work with. She managed our guests and our itinerary very well the day of. And Dinorah our bridal attendant was a huge help to my wife and bridal party. She went out of her way to provide comfortable slippers to wear throughout the event, helped with EVERYTHING my wife needed, most importantly, holding her dress when walking. The whole team at Chateau was truly amazing. The venue was clean, my guests raved about the food, especially the Memphis BBQ station (highly recommend). Thank you Chateau for a beautiful and stressless event. It was a pleasure working with Chateau La Mer for our wedding reception event and we are very glad we chose Chateau as our venue. Our guests truly enjoyed the view and atmosphere at the venue. Thank you guys again.

w tide...so imagine the smell. We weren't sure if it was the actual party or the venue's tardiness that led to the ceremony being late, but it took about 10 min to get through it in total... Once they were finished, we were ushered inside for cocktail hour. The room felt small and cramped with low ceilings. The couple had added the seafood bar for cocktail hour- but there were not enough lobsters for everyone, and not even a claw cracker? We had asked for one as the shells were very hard to crack with fork, teeth, sheer strength, etc.- but the staff refused to give it to us. Guests were ripping the claws right off of the empty tail shells at the bar as they picked their lobsters out. When we went up to the reception- that's where their service truly started to show. The bar in the cocktail hour room was small, but the bar upstairs was even smaller. It looked so cramped for the bartenders to work between each other by the restrooms around the corner. The restrooms were so humid, and only 1 stall worked out of the 3 upstairs. Women had to travel back downstairs to use the restroom just to be comfortable. When entrees were being selected, a family member of ours asked for her filet mignon to be cooked rare. She even wrote it down on their check as they took our table order. By the time entrees came- my salmon was very dry, another guest had cold chicken cordon bleu and had to send it back, and my family had very well done filet. We had told the staff she ordered it rare, but they got so frustrated, that they waved us off and ignored us to continue serving the rest of the tables. That was quite upsetting to experience as a guest. They even ended up dropping some meals they were about to serve! I'm not sure why the service was horrendous yesterday night, but there were 3 events happening simultaneously, including ours. The venue seemed to have been severely understaffed and unequipped to handle this particular event. If the staff had no problem waving a guest off, imagine how they would treat their bride and groom!

urpassable service.

inish!

ous about going because the rise in covid-19 numbers. Af best I figured I would show my face and leave. To my surprise I ending up staying the whole night. Everything was amazing from the food, to the wonderful staff, to the entire venue. The staff was extremely friendly and so polite. They made everyone feel comfortable and right at home. Their covid policies gave me an overwhelming feeling of relief and I am sure everyone felt safe. Most importantly my friends had the wedding of thier dreams. I'm so greatful to Chateau La Mer for treating us with such class and respect. And for making sure we all had the time of our lives. I can't say enough about just how grateful I am.

eremony (thankfully the weather was gorgeous that day, the sun really came out and made our special day perfect!) Lou was there last year and explain everything to us because of the potential scares of COVID, everything was up in the air. Thankfully, Taylor also worked with us to have less people per table so my guests had more space. According to my parents and husband the food tasting went great! I got to sample it first hand the day of and the Ginger Salmon, Calamari, Sausage and peppers, Sirloin was delicious!!! All the staff especially Taylor (whom was banquet manager by day and Maitre 'D by night) Nina and my bridal attendant Kaleena were so nice, attentive and helped us so much. They made our stressful big day loads better by using effective communication and always being there to listen to my requests and questions, they were literally my eyes and ears. This was really important since we had the yacht arrival and need everything to go smoothly. If you're looking for a great venue with amazing views and awesome staff, I would recommend checking out Chateau La Mer!

great party. The food was great, everything went smoothly even when the quick testing they offered for people who did not get vaccinated. Thank you Thank you for a very close to normal wedding! I love chateau la mer

e. Staff is professional and courteous. Highly recommend Taylor & Pooja.

and paid close attention to all of our small details which made our large wedding feel very special and intimate.

h Lou who was very nice and extremely helpful. There was a small miscommunication along the way. The manager Ron went above and beyond to ensure that I understood and was completely satisfied with the situation. I would highly recommend Chateau La Mer 100% for a wedding venue! ~ Michelle M

because you have to be out by 12:30. What we had for food at the cocktail party sucked, along with the 10 pieces of penny ala vodka that was served before the dinner we never had because we were starving and left. If I were you I'd go somewhere else

d not disclose to us prior to signing the contract. Ron was incredibly rude on the phone and would always defer our questions to other members of his team even when he could easily answer or help us. Stay away from this staff and place- particularly Ron

re super accommodating with all of our eco-friendly efforts, including composting all of the food waste with a third party! Lou Young helped us from the start, but as he was out with an injury closer to our wedding, Bill Kennedy stepped in - both were great to work with! Our reception was held in the Bayview room upstairs and we had both bridal suites to ourselves. I do wish the bridal suite had a private bathroom, but luckily I managed to only need to pee once (with the help of my Bridal Buddy and three bridesmaids!) Our guests have been raving about the amazing cocktail hour and delicious dinner! Our staff was fantastic! Our Maitre D Alexandra made sure everything ran smoothly, and my Bridal Attendant, Katherine, was a trooper who was there bustling my dress even after (I later learned) she suffered a minor head injury halfway through the event! Our bartender, Gerry, was amazing and also very supportive of our efforts to use compostable paper straws and wooden stirrers for the drinks! While I was extremely pleased that Chateau La Mer accommodated our personal composting efforts for our event, I do think that in general they (and most other venues) could do a much better job in handling food waste, by both preventing it and composting it. I cannot comment on the cocktail hour because I was too busy with family photos, but I was especially disappointed with the way in which they serve the bride and groom dinner. I wish they did not serve us all of our meal options on one platter the way that they did, and would have instead taken our orders just like anyone else because the vast majority of food on that platter went to waste. Everyone knows that the bride and groom do not generally eat much at weddings, so putting that much food in front of them seems irresponsible (I literally ate one piece of chicken and a croquette). I also wish any edible leftover food could have been donated to those in need, but unfortunately the venue has a policy against doing this. I feel that it is up to all restaurants and caterers to take responsibility for their impact, and tackling the issue of food waste in such an establishment can have such a positive effect on a social and environmental level. However, overall, Chateau La Mer was the perfect venue for us on Long Island!

d a better experience. My guests are still raving about my wedding and it’s all thanks to Chateau La Mer. A big shout out to my bridal attendant, Katherine, who was so attentive and there for my every need. She seriously was my best friend that entire night. All the other staff was very organized and polite, I have no complaints! Thank you, Chateau, for an unforgettable experience. If I had to do it all over, I would choose Chateau over and over again!

an it up. Food is tasteless. Went to another event this April and again horrible service and horrible food. Would not recommend

utside ceremony. We did not have anyone helping us and were able to finance it ourselves. We thanked the Chateau and all of the lovely staff. #batjoker11418

very good.....and according to my daughter, the bridal attendants were amazing!!! She couldnt say enough how nice the were and attended to her every need. There was only one thing that disturbed me....this place does NOT have an elevator to the second floor. Not too bad for guests, because they had a chair lift if needed.... but if someone had a wheelchair.... that would have been a disaster. At the moment of booking the place, because if its beauty and the happiness you're feeling, I did NOT realize what an INCONVENIENCE in was for any OUTSIDE VENDORS to go up those scary stairs in the back of the building to bring up any gear (DJ... photobooth) etc. I saw pictures of the long stairs and it was VERY UNSAFE with gigantic holes and caution cones all over it which was not good for such expensive electronics. The funny thing is that Chateau DEMANDED insurance from the Oustide Vendors to come in .... but DAMN..... The Vendors should have DEMANDED them for insurance under such HORRIBLE conditions!!!! I felt really bad that I was NOT aware of the way it looked beforehand. Chateau should take care of this matter ASAP....someone could get really hurt!!!! Fix those ELEVATORS!!!!!!!

very good.....and according to my daughter, the bridal attendants were amazing!!! She couldnt say enough how nice the were and attended to her every need. There was only one thing that disturbed me....this place does NOT have an elevator to the second floor. Not too bad for guests, because they had a chair lift if needed.... but if someone had a wheelchair.... that would have been a disaster. At the moment of booking the place, because if its beauty and the happiness you're feeling, I did NOT realize what an INCONVENIENCE in was for any OUTSIDE VENDORS to go up those scary stairs in the back of the building to bring up any gear (DJ... photobooth) etc. I saw pictures of the long stairs and it was VERY UNSAFE with gigantic holes and caution cones all over it which was not good for such expensive electronics. The funny thing is that Chateau DEMANDED insurance from the Oustide Vendors to come in .... but DAMN..... The Vendors should have DEMANDED them for insurance under such HORRIBLE conditions!!!! I felt really bad that I was NOT aware of the way it looked beforehand. Chateau should take care of this matter ASAP....someone could get really hurt!!!! Fix those ELEVATORS!!!!!!!

, but in fact, the only good things about the venue were the decor and the food was pretty good, overall. Let’s start from the beginning..... The mater’d and the bridal attendant (I don’t even know their names due to the lack of attention we got from them) were horrendous. Shortly after we met them they disappeared and we constantly had to look for them. When we were taking family photos before the ceremony, outside guests had no direction from the venue staff where to go, so they came outside and saw the bride before the ceremony. The ceremony was scheduled to start at 6pm, but didn’t actually start until about 6:45pm, because according to the Mater’d, it took the staff a while to get all of the guests from the previous wedding upstairs to their reception room (which we were assured by the banquet manager-Bill, that something like that was not going to be an issue, because they have a system and know what they’re doing....apparently not). The groom had to ask servers during cocktail hour numerous times to replenish plates, because the plates had run out and the guests couldn’t continue to eat. During the reception, the MC/DJ was told to have people seated for dinner courses by 9:30pm, which he did, even though the food didn’t come out until 5 minutes to 10pm. The MC/DJ with the bride and groom were very upset because for that 30 minutes everyone could have been dancing instead of waiting around for their food that would or wouldn’t be served....with or without steak knives. Bill, the banquet manager, afterwards, came to the bride and groom table during dinner, to complain and vent to us about the MC/DJ. He told us that he and his staff was running the show and not the MC/DJ or anyone else.....the MC/DJ had the microphone, he was entertaining the guests and essentially doing exactly what he was hired to do by the bride and groom...he was running the show at that point, and not the horrendous and inattentive servers, staff and banquet manager. It was terrible and unprofessional for the banquet manager to come to us on our wedding day to complain and argue. Back to the mater’d and bridal attendant, the bride needed help throughout the night with her bustle and no one was to be found; all I remember them doing is bringing 2 rounds of drinks to us...one of which was a shot of that cheap tequila. The service and servers were beyond horrendous!!! Guests had to come up to the kitchen to ask for steak knives after repeatedly asking their servers who never brought them. When guests tried to order drinks from the servers, they were told to go to the bar—the servers were overall very dismissive, when they were actually around. We paid for premium liquor, and assured we were going to have premium liquor, yet the only tequila they were serving was “Pepe Lopez,” which they were passing off as patron (in what world is “Pepe Lopez” a premium tequila brand???)—when the groom went to the bar himself to order a shot of patron with several of the guests, and were served “Pepe Lopez” tequila (it was beyond embarrassing for the groom!) He was told that this was the only tequila that they carry, even though we were assured that we would have premium alcohol such as Grey Goose, Kettle One, Hennessy, Johnny Walker Black Label and Patron. ***If service and proper organization is important to you and your guests, you may want to consider a different venue.

et with him, he is the kindest and so honest and really wants you to get your money worth and to have a beautiful wedding without breaking the bank. They give you so many food options for cocktail such as chafing dishes, passed and carving stations. For dinner so many options as well.... plus the venue is absolutely beautiful and on the water. If you are looking for class and the most bang for your buck definitely go to the Chateau La Mer. Thank you Lou!!!!!

e time. They shut the AC off mid event. Not to mention my engagement was mid day in the August heat! I was unable to use the bridal suite as a result of no electricity! They ruined my special day for me! DO NOT TAKE A CHANCE with them and risk ur day!

made sure our wedding ran seamlessly! From cocktail hour through the party our guests were thrilled with not only the atmosphere, but the food too! Everything was delicious and plenty of food and drink was in our bridal suite for our wedding party to enjoy during little break times too. Laura and Monika made sure we were happy from the moment we walked in, helping us out of our limo, to assisting us with photos, to greeting our guests and getting our drinks, they were fantastic!!!!! We have gotten nothing but compliments and it’s all due to the quality service of the Chateau team.

less never called a manager when over 1000 dollars was stolen they never served cake or coffee pulled the fire alarm to make us leave very very unprofessional if you do have ur event here please leave your belongings home

uite was supposed to be locked and we were to be given a code to use, it remained unlocked the entire event and over $1000 was stolen from people who had belongings in the bridal party. We have video of wait staff cursing at us and stating her name was b!tch. Cops were called and we could not reach managers or owners .... Absolutely the worst thing I have ever seen! Stay Far Far Away from this place! Horrible food! Bride and groom were able to cut the cake and then none of it was served. No coffee or tea served. Absolute disgrace! They should be ashamed of themselves!

I'm not one to take service into consideration but honestly, it wasn't my fave here. Two hours before our event started my designer called and said that the venue hadn't provided us with the correct number of tables. The venue manager then told us we were supposed to give them a floor plan, but we were told earlier we could just give it to our designer the day of. They ended up providing the tables we needed but it was super stressful. The bridal attendant would like randomly disappear and would give us like any of the good food. She was nice though. I would recommend if you're able to pick a venue that doesn't communicate often with you and if your stress tolerance is high. The venue is really gorgeous and I have no regrets. They just gave me a good scare before my event and I don't get stressed easily! My guests had nothing bad to say. They were blown away by the venue.

s NOT provided with any service from the managers or its employee (Appetizers, drinks, etc). 2) There were complaints from a few of the guests including family members that the bartender, John demanded tips to serve drinks. We PAID for TOP SHELF open bar and although we had spoken to the owner after the wedding, assured us that appropriate actions would be taken and he would call us back in 48 hrs, both my wife and I did NOT receive any calls from their management. Its been three weeks now. 3) My wife sent out emails to chateaulamercatering and still has NOT received a response regarding the issues we faced on our wedding day. This is not acceptable especially since our family did a total of three weddings with the Sterling group.

the venue! The view was beautiful. It was great for pictures. The boat entrance was incredible. Chateau did a great job at letting our guests know about the boat entrance. There were so many people outside to greet us even on a hot night. The boat was also a nice moment for my husband and I to have a few quiet minutes together. The cocktail hour was full of delicious food, and there was a ton of it! There was so much food we were already full before dinner. Then we went into the Atrium room. It was beautiful and set up exactly how I imagined it. The food at the reception was also great. We were full, but wanted to keep eating! Luckily we got a box to go. It was nice to have the next day! Laura was our bridal attendant and she was amazing. She was so kind, and took care of so many things for us. Our drinks were constantly full. Monica was the maître d, and she was also amazing. She made sure everything ran smoothly. We also worked with Lou as our banquet manager. He made sure we were taken care of and had everything we needed and asked for. I would highly recommend Chateau La Mer for a wedding or party. We had a great time, and everything worked out so well. We were happy and our guests seemed happy. We are so thankful for the memories!!