While the venue itself is undeniably beautiful, the experience with the staff and management was deeply disappointing and frustrating.
We had over 300 sparklers intended for our ...wedding that unfortunately went unused due to rain. These sparklers were donated by my father, and I was unaware of this at the time. Once I found out a few days later, I informed the venue that it was an accident and asked for them back. I initially planned to make the two-hour drive to pick them up, but after receiving no response, I postponed the trip. When I reached out again to arrange to pick them up, I was told they were no longer there—someone had used them. I requested reimbursement or replacement and was told no. That felt incredibly unfair and unprofessional.
Additionally, we lost our deposit due to an old, fragile antique chair in the women’s restroom that broke. We were told our deposit would be used to replace it. None of our guests were rough with the furniture—one guest, who is not even heavy, sat on it and heard it crack. It seems their outdated and poorly maintained furniture isn’t even functional, and yet we are being held responsible.
To top it off, on the actual day of our wedding, while my wedding party and I were getting ready, the venue was conducting tours with other prospective clients. This was incredibly intrusive and showed a lack of consideration for our special day.
The management at Chateau Nouvelle came across as inconsiderate, unresponsive, and more focused on profit than on providing a respectful and professional experience. I cannot recommend this venue to anyone who expects basic courtesy and fair treatment.