Cherryville Photography

DO YOURSELF A FAVOR AND DO NOT USE CHERRYVILLE PHOTOGRAPHY. My fiancé hired Cherryville Photography to capture his proposal to me May 24, 2024. There was a mixup and a random photographer started taking our photos. My fiancé was so confused and assumed the photographer was hired through Cherryville. He proceeded to get on one knee and propose. Unbeknownst to us, this photographer was NOT from Cherryville. He just wanted to capture the lighting and had no idea my fiancé was going to propose. The photographer my fiancé hired was Nikki. Nikki came over shortly after our photo shoot (with the wrong photographer) and we explained what had occurred. She was completely understanding and professional. We both acknowledged what transpired was no one’s fault and one big misunderstanding. At this point, a surprise dinner with family at a nearby restaurant was approaching. My fiancé, Dan, asked Nikki if there was any way would schedule another photo shoot since we only had 15 minutes. We understand that photo shoots take time and he paid for a 50 minute session. Nikki quickly said she was totally fine with doing a shorter shoot and would make it happen no problem. We were impressed with her confidence and agreed to do a quick shoot instead of rescheduling. That was a BIG mistake! The photos came out TERRIBLE. The poses Nikki had us do made no sense and the angles were unflattering and horrible. Out of all of the pictures she took, not one was acceptable. Now, I’m not one to complain, but the photos were laughable. My family and friends were cracking up over how ridiculous we looked in them. I remember thinking that the poses she had us do during the shoot felt awkward and strange, but we trusted her professional opinion. What do we know? The amount of time it took for the photo shoot had nothing to do with the finished product. The poses we were asked to do and the angles she chose set us up for failure. Similar to other negative reviews left, we would have been better off having a friend use their iPhone. When I called Cherryville Photography to voice my concerns, Deanna answered the phone. I thought I dialed the wrong number because she casually said, “hello?” As if I were a friend calling her personal phone. That was a red flag because if you’re going to use your personal phone as a business phone as well, you should most definitely answer all calls professionally so people know where they are calling. After stating my concerns, Deanna scheduled a phone conference later in the day with her sister, Nikki. I sent her the ridiculous photos prior to the phone call so she would understand the issues I had with her company’s work. During the call she offered to reschedule a new shoot free of charge. While I appreciated the offer, I was very turned off by the quality of their work and had no interest in wasting my time or theirs. Again, the poses were awful and unnatural. I thanked Deanna and respectfully declined her offer, asking for our money back. She then offered a gift card/credit for us to use in the future. Again, I let her know I was not interested. That’s when she lost her cool and got very snarky and unprofessional. She said in a condescending tone, “Hey! Here’s an idea…why don’t you give your worst enemy the gift card so they can get awful pictures!” I was shocked by her wildly inappropriate, sarcastic comment. It didn’t take long for her true colors to come out. I have never dealt with such an unprofessional establishment before. My fiancé and I were a deer in headlights after that call. So now we’re out over $400 and have NOTHING but horrible pictures to show for. This place is a joke. Yes, we laugh over how horrible the pictures are, but I’d rather spend the same amount of money and go to a comedy show. We feel completely taken advantage of.