Very disappointed in the level of customer service and communication leading up to the day. Communication was terrible. We tried to schedule an on-site meeting so that they could s...ee the venue and know where they would be sitting, etc. They could not attend and they did zero research to understand the venue ahead of time. I tried to schedule a phone call a few weeks before our wedding day to go over details and get clarification on finalizing music. Although we scheduled the call, Brian did not answer and did not call me back. I had to email my questions, which received a quick response and not a ton of clarity. Additionally, you should provide your own shade. $1200 for a quartet, you should either print the music out or provide a covering for your iPads, that should not be my responsibility if you are accepting outdoor weddings. Finally, the one thing I emphasized (and Brian confirmed that he understood) was that the song that I walked down the aisle to was not to start until I was visibly standing at the end of the aisle with my Dad. By the time I got to the end of the aisle, the intro to the song was over and they were already well into it. Overall, not pleased with the level of service we received vs. the money that we paid.