I used Chic for my wedding at Waterfall Lodge. Going into working with them, I knew they were going to be the pricier option, but I also knew they had better quality items than oth...er rental companies in the area, so I was willing to make that concession. Their items were definitely high quality and did not have chips in the plates, scratches in the wood, wobbly chairs, etc. so I was very happy with that! They were however difficult to work with leading up to the event. I was passed around to several different sales people before I could even get someone on the phone. Then, I made several changes leading up to the event, which is normal (I work in the industry), and the representative I worked with wasn't super responsive and often made note of just how many changes I had made. It felt like every little thing I asked of them was a huge favor and not just their job... they weren't willing to help make my experience easy and seamless. All in all, I was happy with the quality of products, but not thrilled with their customer service.