I’ve researched several venues before choosing the Marriott in Oak Brook, and I felt like this hotel offered a good balance between quality and price.
At first glance:
Althoug...h the exterior looks fairly old, the interior of the hotel is surprisingly modern. The lobby has a decent sized sitting area with a few TVs, and there is a Starbucks attached as well. I was actually really surprised at how spacious and beautiful the ballroom was compared to the exterior of the hotel.
Service:
Our sales manager was wonderful. She was very negotiable on the cost per plate and included several complimentary additions to our wedding package. Our event manager and I got off to a rocky start at the beginning. She didn’t respond to our emails or messages in a timely manner, and we were told months after the signed contract that there was another event taking place in our ballroom right before our wedding. Even though we were upset that we had to revise the timing of our wedding day, we were able to move past this conflict, and her level of service improved drastically after our confrontation. As our wedding day approached, we felt that she was always there to answer our questions, very accommodating, and understanding.
The Wedding:
The service provided by the hotel before and on our wedding day was flawless. Our event manager was there during our rehearsal to gain an understanding of how our ceremony will run. She always made sure that I had everything I needed and constantly checked up on me to make sure I wasn’t overwhelmed or too stressed. The food was much better than other the food I’ve had at other weddings, and so many of my guests have agreed. The procession of events, vendor setup, and ballroom turnover was seamless. Everything flowed so smoothly, and we were extremely happy with how it all turned out.
I would definitely recommend the Marriott as a wedding venue, especially if you’re looking for a good balance between cost and quality of the hotel.