Chuck's Cake Shoppe

e lady that we spoke to, was very helpful and made us feel confident we would have a perfect cake. We put down a deposit to lock our cake in place. She stated that she would call closer to the wedding to finalize some small details. This is when it goes downhill… About a month and a half from the wedding we still had not heard from the cake shop. So, we called them to check in, they stated that they had lost all our information. Their excuse was that the lady who did our cake tasting was no longer working there and that they wiped the phone, so they no longer had our phone number. The owner made contact with us and stated that she can meet anytime to do another cake tasting. My fiancé and I both have busy schedules on top of planning a wedding. The owner agreed to meet outside of business hours. We live an hour away, so we were not supper happy on driving back up to Fayetteville but knew it needed to be done (again). We got there a little early, and sat there until 1:30. No one called or showed up. We called multiple times, and nobody answered the phone. We drove home, stressed that we did not have a cake for our wedding. We did not hear anything for two days. We then got a phone call, from the owner, stating that she had been to the dentist on that Friday and was in bed because of pain. So, two days prior she could have canceled but did not let us know she wouldn’t be there. We rescheduled the 3rd time driving up for a cake tasting. We at this point were very stressed and aggravated. We all showed up. She stated that for our hassle she would throw in a free sweetheart cake (about $25 value she stated). We told her that we were not interested. Later, towards the end of the cake tasting she stated that they normally throw in the sweetheart cake as a gift. So what she was trying to smooth over and offer us, we would have received for free anyways. This for some reason just pushed me over the edge. She asked, in a rude manner and tone, if everything was smoothed out. I stated that I did not trust her because I had already been stood up once from her and was worried if our cake would show up on the correct date or time. She stated that she could have our cake there around 3:30 that day, after we stated our wedding was at 3:30. Cutting it close right? I stated I needed down in writing that the cake would be there by 2. She was hesitant but then agreed. The cake is good, but the owner is not friendly. She was very defensive and rude. Many excuses were made. Not a single apology was made for the mess up of HER COMPANY. She stated, “I can only apologize for the old employee.” She played it off as not her fault and did not care. She obviously didn’t care about her customers that spend $400-700 on a cake. We finally decided to call and cancel the cake. We wanted to take our chances with another bakery. We simply could not tolerate the way we were treated. When we called to cancel, we asked for our deposit back because of all that they had put us through. Rather than just giving us our money back and letting us move on, the owner told us that they could not give the money back because they could have booked another wedding. Let me remind you that they had lost all of our information already so they did not even know when the wedding was. Horrible company!

edding! The cake itself was very moist, to the point of melting in your mouth, and very tasty. Also, the woman who helped us was friendly and informative. Overall we had a great experience!