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About this vendor
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Details
Rings
- Engagement Rings
- Ring Services
- Appraisals
- Custom Designs
- Jewelry Cleaning
- Wedding Rings
Wedding Jewelry
- Cufflinks
- Earrings
- Necklaces
- Rings
- Watches
Reviews
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4.3
out of 5.06 reviews
I brought my wedding band in for a repair after one diamond fell out (which I was fortunate enough to find). I was quoted a little over $200 for the diamond replacement and a very ...
minor resize of ¼ size down.
When I went to pick up the ring, I was informed—after the work was already completed—that additional prongs had been replaced on both sides of the ring and that I now owed an extra $240. I was never contacted, informed, or asked for approval before this additional work was done.
The explanation given was that some of the prong work was necessary due to resizing. However, after waiting over 40 minutes at pickup because the ring was “in billing,” I was then told the resize had actually been forgotten entirely and had to be done on the spot. This made the justification for the unapproved prong work even more concerning.
After calling twice and initially being brushed off by sales associates, I finally spoke with the owner, who acknowledged that I had not consented to the extra work and agreed to waive the additional charge. While I appreciate the owner ultimately correcting the billing, the situation itself should never have occurred.
Jewelry—especially a wedding band—is deeply personal. Any additional work, design changes, or charges should never be performed without explicit customer approval. Between the unapproved services, forgotten resize, and billing delay, the experience felt disorganized and stressful.
I would urge future customers to proceed with caution, insist on written estimates, and require approval before any additional work is done.
My experience with Claydon Jewelers started back in late 2017, when I was referred to them by a close friend who had worked with Cliff to design his wife’s engagement ring. At the ...
time, I was still working out an approximate design idea for an engagement ring for my girlfriend (now wife) and was seeking a very specific color and cut of blue-green sapphire. At that time, we’d been dating for 5 years, and I wanted to create the perfect ring to fit her exact preferences.
Cliff and Austin worked with me to locate prospective stones. I was looking for a very specific sapphire type, with a rich variety of blue-green colors, with hues varying depending on the angle, similar to the colors of the ocean waters of Fiji, where my wife served in the Peace Corps. I later learned (over the course of ~8 months) that this particular blue-green color preference in the desired cut and carat size was extraordinarily hard to find. Over that time, Cliff visited multiple jeweler convention events and called many associates, following every possible lead to find exactly the right sapphire. After many months of searching and careful inspection, we found it—the perfect stone! I sketched out a number of concepts for the rose-gold setting and explained my overall vision to Cliff. Finally, after all this time, preparations were complete for the proposal!
However, I realized that it’d be somewhat risky to take this one-of-a-kind ring to Fiji to propose, and so I worked with Austin to make a smaller “travel ring” in the same design theme, with a smaller blue-green sapphire in rose gold setting. This was swiftly prepared, reasonably priced, and perfectly matched the spirit and aesthetic of the larger engagement ring. I proposed to my wife in Fiji on a hill overlooking the waters of Savusavu Bay, and the stone was perfect! When we returned to the United States, we visited Claydon Jewelers to pick up the larger engagement ring, which was utterly stunning. Cliff perfectly executed on the vision—a prominently displayed blue-green sapphire set in an organically-flowing rose gold setting, resembling ocean waves, with inlaid diamonds running up the sides. My wife was brought to tears and absolutely loves and treasures that ring.
When it came time to start planning for the wedding, we returned to Claydon Jewelers to select wedding rings. For my wife, we made a custom band that fits perfectly to the unique profile of the aforementioned engagement ring, matching in rose-gold color and style, complete with inlaid diamonds. I purchased a sleek-looking black band with an inlaid strip of rose gold for matching aesthetic.
On very short notice, the week before the wedding, I dropped by again with a (perhaps unreasonably urgent) request for a pair of dangling drop earrings with matching-colored sapphires set in rose gold. They were able to quickly locate the perfect stones and designed a simply stunning set of earrings in just several days, and my wife wore them on our wedding day.
Over these past several years, I continue to return to Claydon Jewelers because they are simply excellent and I implicitly trust them to do a stunning job. They are incredibly friendly, passionate about their work, produce high-quality products, and have excellent customer service. I am so happy that I chose to visit Claydon Jewelers all those years ago, and would happily recommend them to anyone.
Clark did a beautiful job with my engagement ring which I get non-stop compliments on. I just got the first peek at my fiancé’s and my wedding bands and they are absolutely gorgeo...
us! I basically dreamt up what I wanted and Claydon Jewlers made it happen.
The Claydon family consulted me on an engagement ring and gave me honest, transparent advice as I was deciding how to set a family stone. I felt like I had a partner in the process...
and I really value their judgment. Great local and family-owned store!
came across this place cause my mom used to work in the same shopping center- they have been there for years! Love this little jewelry shop. Their staff is friendly and through pri...
cier, at least they are not cookie cutter in the least. hidden in a small shopping center, they have a good selection of fine jewelery. My husband and i are happy with the bands we chose.
good people. good deal.
Contact
2772 Artesia Blvd, Redondo Beach, CA
Claydon Jewelers