Cliff Bell's

in 2024 about a potential wedding in 2025. We ultimately decided to wait until 2026, and when we reconnected, communication was initially prompt, with responses within 1–2 business day.  During our in-person meeting, our time with Michael was limited, and the tour was primarily led by Calvin, the General Manager. There appeared to be some tension between the two, though we did not place much importance on it at the time. At the conclusion of the meeting, Micheal provided the cost breakdowns and next steps and were encouraged to take time to consider moving forward. After the meeting, we stayed for a drink and spoke with Calvin for about 30 minutes. He was welcoming, attentive, and made us feel genuinely valued, which left us very excited about the possibility of hosting our wedding at this venue. We also felt comfortable with the bartender and she provided that she was excited for us. Unfortunately, that meeting marked the last communication we received from Michael for approximately a month and a half. Despite multiple follow-up emails and phone calls—during which we were repeatedly told that Michael would be in contact—we received no response. After reaching out once more, we finally received an email that simply stated, “We have decided to pass on your event.” There was no explanation, no acknowledgment of the prolonged lack of communication, and no professionalism shown in the handling of what is a significant and emotional decision for a couple planning a wedding. While businesses are not obligated to accept every event, leaving potential customers without any response for weeks and then delivering a blunt rejection without context is unacceptable. At minimum, clear and timely communication should be expected. For such a large financial event, it seems absolutely strange to simply provide no reason for the event being declined. In reality , we don’t want our wedding overseen by an operations team that doesn’t honor and respect people’s wishes or time the same way we do. In addition we don’t want to subject our family to this type of service. ***edited to add***: We spoke with the owner, Paul, on 1/9/26. While he offered an apology, it felt disingenuous at best. He attributed their lack of communication and difficulty managing events to “post-COVID” challenges and “the holiday season,” yet confirmed they would continue hosting weddings and events, just not ours. Given the inconsistencies and the outcome of these conversations, we were left with the unsettling impression that Cliff Bell’s may only be interested in hosting white couples.