Cloud 9 Limousine

September last year we booked Rolls Royce transportation services for our wedding day, from our ceremony (Paradise Cove) location to reception (Moana Surfrider). All bookings require full upfront payment and a minimum of three hours charged. While we were reluctant to pay for the full fees upfront and did not require the car for three hours, given that we had always dreamed of having a Rolls Royce as part of our wedding, the website stated that it was the only one available on the island and we were promised 5-star service we moved forward. On our wedding day the Rolls Royce was incapable of transporting us to the reception. After several attempts to turn the car on and the car stopping in the middle of an intersection in front of oncoming traffic we requested that the driver turn around. As the car attempted to pull into the ceremony parking lot, it turned off again. We were on a strict time schedule, it was 87 degrees and we could not risk being unsafely stranded on a highway. As a result, we incurred further transportation fees and were not able to take photos at Ko’Olina or our reception venue. The next day I requested a full refund from the vendor, due to the failure to transport us to the reception, however he refused to provide a full refund stating that because we took photos in the parking lot that that carried a $187.50 “photo shoot fee” (a fee which was never discussed prior to entering the contract, within the contract or referenced on the company website). This experience is every bride’s nightmare. We expected to receive five star transportation services and instead were provided with a faulty car, unprofessional customer service and hit with unreasonable fees. I would highly discourage any customer from booking Rolls Royce transportation services from this company, especially for your wedding day. Your wedding day is the most important day of your life and you get one shot, I wish I had read the negative reviews and made further enquirers - apparently it is not the only Rolls Royce on the island! Destination wedding nightmare.