We chose CN Catering for our wedding based on their positive reviews, but unfortunately, our experience was deeply disappointing and frustrating from start to finish.
From the out...set, working with Brooke Taylor, the CN Catering representative, was extremely difficult. Meetings with her always felt rushed and one-sided—as if we had to accommodate her schedule rather than being treated as valued clients. She was consistently unaccommodating, dismissive, and lacking in basic courtesy, making the planning process unnecessarily stressful.
What made things even worse was the complete lack of transparency. We were blindsided by over $2,000 in additional fees that were never clearly discussed. For example, when we inquired about the earliest time we could access the venue, Brooke casually mentioned 3 PM—but failed to inform us that this would come with a $1,000 surcharge. She also added an extra police car to our invoice—another $1,000—without any prior discussion or consent. We received receipts with inflated charges for items and services that had previously been quoted at lower rates by another CN representative. It felt deceptive, as if we were being nickel-and-dimed at every turn.
Initially, we had been working with David Kilpatrick, who seemed courteous and responsive. Unfortunately, we were later passed off to Brooke Taylor—and that’s when things truly went downhill. On the actual day of our wedding, Brooke was sitting in the office sipping coffee while issues unfolded all around her. Some of the kids’ meals were mistakenly served to adults, and children were given adult meals. When I politely asked her to switch them, she glanced at a piece of paper, said “No,” and walked off.
I also asked for the Wi-Fi password to connect my laptop and was again met with a flat “No,” told to “ask someone else.” When we inquired about getting a carpet for the stage—since it had no covering—her response was, “That’ll be an additional $400,” with no willingness to offer help or alternatives.
The food itself was another major disappointment. We ordered two entrees and did not expect the portion sizes to be so shockingly small. On a table of 13 guests, they served only four walnut shrimps and four cheese balls as appetizers—an absurdly inadequate quantity that felt like a joke. The dinner rolls were stale and came with hard, frozen butter that was practically inedible. The food was not served properly or in a timely manner, and no effort was made to ensure the guests were satisfied.
Overall, Brooke was one of the most unprofessional and indifferent vendor representatives we encountered throughout our entire wedding planning experience. Her lack of communication, unwillingness to assist even on the day of the event, and overall dismissive attitude were shocking. At one point, I genuinely wished we had canceled the entire event and gone with someone else.
This was, without a doubt, one of the worst vendor experiences I’ve ever had. I would strongly caution anyone considering CN Catering to ask detailed questions, get every promise in writing, and, if possible, avoid working with Brooke Taylor altogether. What was supposed to be a joyful and memorable day was tainted by careless service, unfulfilled expectations, and blatant disregard for the customer experience.