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Details
Rentals & Equipment
- Chairs
- Dinnerware
- Linens
- Tables
- Tents
Reviews
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4
out of 5.02 reviews
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We used Cold iron to rent chairs and tables for our September wedding. The price was great and the items were exactly what we were looking for. On the day of the wedding, the venue coordinator informed me that we were missing 15 chairs and 1 table. The next day, I reached out to Mario at Cold Iron to request a refund for the items I never received. I received a rude email back stating I got exactly what I asked and paid for. I informed Mario that I added 15 chairs and 1 table in February and had paid for it then. He asked that I send him a copy of the email from that time and the name of who approved the order-it was him! After that, I received an email for him stating that Deb would process my refund. She apologized on behalf of Cold Iron, and quickly processed my refund. Incredibly rude of Mario to assume I was lying and trying to scam him of money when he made the mistake!
Deb went above and beyond to help. The weather forecast for our wedding changed last minute and she found a way to get us tenting 2 days before the wedding. We enjoyed working with them for our rentals.
Contact
Cincinnati, OH
ColdIron Event Rentals
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