Columbia Gorge Hotel

ence there. Right off the bat, there were difficulties. My mother called 4 weeks ago to request details and still has not received a call back. I filled out their inquiry online and also messaged them through the Knot. After about 2 weeks from my initial contact, I still hadn't heard back. I called them to follow-up, and they asked me to submit their online inquiry, which I then had to explain that I already did a couple weeks ago but no one had gotten in touch with me. That seemed to get the ball rolling, as I finally received a response through the Knot afterward. Upon arriving at the hotel, there was no one at the front desk to check us in. After waiting for a bit, I had to go into the bar and ask the bar tender (who was the only employee we could find) if anyone was working the front desk, to which she responded, "there should be..." Eventually, the receptionist finally showed up, and there was no apology for our wait. Then mid-check-in, the bar tender and receptionist starting discussing another matter, which put our check-in entirely on hold while we waited there for them to be done with their conversation so we could finish checking in (there was also someone else waiting to check-in). It felt very unprofessional, inconsiderate, and left a bad first impression. I would be mortified if my wedding guests had to experience that. The tour of the venue the next day was underwhelming. I will say, the venue itself is beautiful. However, there were many reasons why I would not trust them to handle a day as important as my wedding (including the communication issues mentioned above). First, the wedding coordinator did not let me know where to meet her for the tour, so I had to follow-up with her the day before and arrange a meeting spot. Then, the day of, she was late to our appointment. During the tour, only very bare bones information was provided by her. There was no paperwork provided, no pricing details, etc. We had to really drag information out of her by asking a lot of questions just so we could obtain basic details. For example, I asked if there was a bridal suite (since there was no mention of this to us), and when she said yes, she did not offer to show it to us, so I then had to ask her to. It was so odd to me that details and information as basic as whether or not there is a bridal suite (and if we could see it) was not offered up (i.e., aren't you supposed to be selling me on the venue?). She also forgot to show us an entire section of the venue (the Front Lawn) after earlier saying she would. My wedding planner came with, and she was very shocked and unimpressed with how little information was provided and how disorganized it all was. All the employees we interacted with frankly seemed like they hated their jobs and didn't want us there, other than the waitress at the restaurant, who was fabulous (so thank you to her!). The spaces for the ceremony and reception are all smaller than they look online. The ceremony space only has room for about 110 people to be centered; if you have more than that, the rest of the guests are either seated way off to the side where a tree blocks the view or in an entirely separate section on an elevated patch of grass in the back. It felt very disconnected and impersonal. Overall, this venue was a major let down.

day in so many ways while always remaining calm, cool, and collected. She was so friendly and so professional, and my partner and I were SO incredibly grateful for her. We can’t recommend this place enough – it was absolutely stunning, and all of our guests had a blast. As long as Cheyanna is still working there, you will be in EXCELLENT hands if you book your wedding at this venue. She was truly a gem, and we will never be able to thank her enough. I actually cried when we said goodbye because I was going to miss her! THANK YOU CHEYANNA!

nue’s promotional materials. While I had envisioned a smooth, well-coordinated event, numerous issues in communication, professionalism, and service quality marred what should have been a joyful occasion. A major concern was the lack of communication from the initial day-of coordinator. They failed to respond to my emails, did not input key wedding details into the system, and abruptly quit two weeks before my wedding without a proper handover. This lack of continuity caused tremendous stress, especially since vital details I had shared over the months leading up to my wedding went entirely overlooked. The venue brochure stated that no additional coordinator would be required, yet the replacement coordinator did not communicate with me or my bridal party regarding basic setup needs. As a result, tablecloths were left unironed, and silverware was unpolished and unclean. My wedding planner, who had been assured these details would be managed by the venue, was forced to step in last-minute, which was unprofessional and frustrating given the promises made. Additionally, the bartender provided a negative experience for my guests, with several complaints about their rude demeanor and lack of knowledge about white wine options. The selection of white wines was limited and inconsistent with the variety of reds available, and the quality of the white wine served was disappointing. We had chosen the Simon package, which was supposed to include late-night snacks and an anniversary dinner. Neither was delivered as expected; no late-night snacks were offered, and we were provided a one-night hotel stay instead of the anniversary dinner—a substitution that was neither communicated nor desired. To add to our dissatisfaction, our stay included a 2.5-hour wait for room service, with no communication from the staff regarding the delay - which is why we didn’t want to come back. The dinner served at my wedding also fell short of expectations. Despite selecting a sautéed chicken breast at the tasting, a chicken thigh with an entirely different sauce was served. This discrepancy was unacceptable, especially given the $200 per meal price point. The lack of coordination and attention to detail were disappointing for a venue of this caliber, and I hope my feedback will encourage improvements for future events.