Comeketo Catering

y guests had to do it The salad was sent with the dressing on it so by the time it got us it was soggy, there were twice as many bread crumbs than beans in the bean dish, the steak was dry and over cooked and at least half of it was fat. They sent enough rice for a Highschool football team, and the yuca I was so evicted about was dry and empty and chewy. I truly wish I had enough space to share my email with all of the details. They promised me a resolution, I called four times the day of my reception, I called again on the following Monday twice, then when they offered my $200 dollars for my $2000 event I asked if we could continue the conversation. When Rhonna said yes, I thought they might actually understand how much this broke my heart and let us down on our wedding day, It was even embarrassing. I quickly wrote an email addressing my concern because they said they only keep phone conversations for 30 days. I hit send and then I received radio silence for three days until I called on Friday morning. After speaking to Christian he told me this was because they are busy the least two weeks of the month. Then, when I called in the afternoon still not hearing anything they were declining my calls. My husband then had to get involved and they basically told me that I lied even though I had all the proof. Save yourself the time and hassle and keep you r money in your pocket. It's just false promises. Its bad enough they kept all of mine. Hi Daniel and Crystal, Thank you again for taking the time to share your feedback. We sincerely apologize for the delay in delivery and the issues that occurred during your event. You're absolutely right, there was a shortfall in the number of sternos and wire chafers, and we acknowledge that this should have been handled more smoothly. While we did send a serving tong,Plates and silverware and ensured the complete food order was fulfilled, we truly regret any inconvenience caused by this delay. Regarding the Picanha, we understand there may have been some concern about the fat content. We’d like to share that the signature fat cap is actually a defining feature of authentic Picanha. It enhances the flavor and tenderness of the meat and is intentionally left on as part of its traditional preparation. As for the fried yuca, we recognize that it may slightly lose its texture during transport, especially over longer distances. We are continuously working on improving the travel-friendliness of certain menu items. With the salad, we confirmed with our kitchen team that the dressing was packed separately and not pre-mixed into the greens. This is done intentionally to keep the salad fresh and crisp during delivery. After discussing everything thoroughly with our entire team and director, we have decided to stick with our original resolution of issuing a $200 refund to your account. While we understand you may have been expecting more, we truly believe this gesture, along with our sincere apology, reflects our commitment to acknowledging the inconvenience. Additionally, we’re offering a $250 credit for your future event as a token of goodwill. It’s the least we can do to express our appreciation for your understanding and the opportunity to serve you again. Thank you and we hope to restore your full confidence in our service.