Comfort Eats & More

contract stating he would prepare a separate meal without garlic for my (the bride's) father with a garlic allergy and a separate meal for our groomsman who has several deadly allergies. For our groomsman we specifically added the allergens he was allergic to and asked that the meal be prepared in a separate space with separate utensils to ensure no cross-contamination. We not only spoke with Kendell about these concerns at our initial food tasting but also ensured it was added to the contract. Kendell assured us verbally, through the contact, and via email that he would take full precautions. However, on our wedding day, Kendell not only neglected to have a separate plate at all for our groomsman but actually served him food blatantly containing one of the specified allergens (a salad with a bourbon glaze- when we specified his wheat allergy) and he only realized his mistake when our groomsman pressed him for details on the contents of the salad before agreeing to eat it. Kendell, by his own admission, said it would be safer for our groomsman to not eat the food because he had not taken precautions and could not ensure it was safe for him to eat despite our contractual agreement. Additionally, he provided my father with only a partial meal prepared without garlic leaving out half of the options from the buffet. Lastly, the meat options that were served to the rest of the guests were horribly overcooked, tough, and dry. Which led most of our guest unable to eat the meal we paid for them to have. Kendell not only severely endangered the life of our groomsman by ignoring our contractual agreement but also underserved my father at his daughter's wedding and served poor quality food to the rest of the guests. We emailed Kendell following our wedding on 10/21/23 to express our concerns and the breach of contract and that we expected a refund. When we had not received a response we sent a follow up email on 10/27/23 stating that if we did not receive a reply by 11/01/23 that we would be submitting a formal complaint to the BBB. Kendell responded that day stating the maximum refund he could offer was a "15% managers compensation refund" and if this was not satisfactory that we could "explore mediation as an option" and to let him know our thoughts. We responded on 11/01/23 stating that we felt the disregard for safety in addition to the poor quality of the service delivered was worth more than the 15% he offered and would accept a minimum of a 50% refund. Kendell has not responded as of 11/15/23 and ignored all attempts by the Better Business Bureau to mediate this situation. DO NOT HIRE THIS COMPANY.