Don’t work with this company. Their arrangements are fine but they were a really disappointing vendor for multiple reasons. Using silk florals is sustainable and cost effective, bu...t it was not worth it in my opinion. Go real or find a different silk floral vendor.
I think it’s important to share that they advertise their silk florals as being “perfect for any weather” because of their inability to wilt. What they won’t tell you upfront is that they have the potential to bleed when exposed to water. Instead you’ll be rudely told on your wedding day “if they get damaged in the rain, you pay for them”. So if you do use them, I would recommend inside use only, especially as weather is unpredictable in Colorado, and you don’t want to choose between going without flowers, or paying for a damaged arrangement, on the morning of your wedding.
My experience started off good. I thought this would be a good way to save on florals and put money towards other areas of our wedding budget, as well as minimize waste. I had the design meeting and was sent a proposal of all my floral items in their online system, which I reviewed and “accepted” to lock them in. Closer to my date, I wanted to make a small change that would have impacted the cost minimally (difference of about $100) and when I received my new invoice, it was almost $800 more than the original price. When I inquired and took a closer look myself, I realized they originally miscalculated their delivery and pick up fees. I pointed this out and the response was basically, oh well, now you have to pay the higher fee. It wasn’t until I got on the phone with the studio manager, Becca, and asked her to see it from my POV that they eventually agreed to honor the original delivery fee, but still charge me the higher pick up fee. I ultimately downsized some of our arrangements to bring the cost down. I think it’s unfair to put the costs of a mistake on the customer, and make them sacrifice their vision 60 days out from the wedding, but I decided we landed in an ok spot and we would move forward.
On our wedding day, they arrived 30 minutes late and I heard from multiple friends and family that interacted with the woman in charge, that she was incredibly rude. It was drizzling a little during their set up and she snapped at my husband as he was walking outside for our first look photos to not get his boutineer wet or he would have to pay for it. They already make you purchase vs rent boutineers so not sure why she needed to go out of her way to be rude to the groom. They set up all the inside florals and then left without putting the arrangements up on our outdoor pergola in the ceremony space, and told our venue they could do it. It stopped raining almost 2 hours before our ceremony started so I thought this was a little crazy. Ultimately, our venue had to move quickly to put them up and didn’t have time to put them up in the corners as we planned.
We also paid for medium sized, L-shaped arrangements to hang on the top corners of the pergola. Compass rose delivered small size, vertical arrangements.
After the wedding I reached out to them to express my disappointment in their services and ask that they refund the cost of those two arrangements since they were not the correct size, shape or installed by their team. This would have been $500 (of $4400 total invoice) and I thought this was a fair ask. After a few emails and phone calls and phony “we’re so sad to hear this!” they only agreed to refund $250, which they determined as the cost difference between the small and medium arrangements. They also tried to tell me that I never specified they be L-shaped, but it was discussed in my design meeting and their team attached an inspo photo of an L-shaped arrangement to our online proposal.
Anyway, what I’ve learned is that they will avoid accountability for any mistakes they make, will only offer extremely small, and honestly insulting concessions, if you press them (following up multiple times over calls and emails) and the risk of not having your florals installed by their team or being unable to use them if rain or snow occurs, is not worth the potential cost savings. I wish I would have gone with real florals from a more established and respectable business! The owner would not have a conversation with me, only sent me a short email saying they wouldn’t be refunding any more than the $250 after I requested to speak with her. Bottom line, they don’t care about customers and you don’t need that stress while you’re planning a wedding!