Concepcion Bridal & Quinceañera Boutique

ghtly early, waited an extra 15 minutes for them to open which I was more than happy to do. After we were let into the building we were informed that the woman who would be running my bridal appointments was running a bit late. Everyone is late sometimes and we were told we could look around at dresses in the meantime. My mother and bridesmaid looked around with me for about 20 minutes, since they don't have a huge selection of dresses, before we were told she was still going to be a bit later. This is the kicker, we left, went to the salvation army across the street to give her more time, came back at 10:45 and she still wasn't there. It's one thing to be 10 minutes late to an appointment, it's another to be 45. She arrived at 11 and I finally was able to try on 3 dresses in a total of 18 minutes, feeling rushed and unwanted. They didn't listen to a thing I said since one of the 3 dresses I tried on was a mermaid gown that I specifically told them not to put me in. It was only the fact that the gown I chose was the one that I'd been obsessed over based on pictures. So I bought the dress. Here's where it gets real messy. June 3rd I paid off my 1400 dollar dress, and they claim that 28th of that same month they gave me a call notifying me of the fact that my dress had been discontinued; that I would have to take the floor model. Why would you have a discontinued dress out on your floor and not notify the bride of it before she decides to purchase it. This is a big factor into pricing as well. I paid full price for my gown after she "discounted" it $25 to "make up for being late". This as such is noted on the contract I signed when I first paid my deposit. Let alone, I never received said call. I have looked back through my call logs two days before and two days after June 28th as well as digging for the number of the store in general. The number does not appear once. I suggested kindly that perhaps it was just a simple misclick on their part. A simple typing of like a 2 instead of a 3. The lady, who I can only assume is the owner with how she spoke, clearly told me I must be mistaken because there was absolutely no way one of them could have gotten it wrong EVEN AFTER I showed her my call logs in person. My mother and I decided we would just take the dress, that I paid off on June 3rd, a whole 25 days before she claimed to have called me, and attempt to get alterations done elsewhere. This dress is a size 20, I am a size 6 for most clothing. I have been in tears most of today trying to figure out how I'm going to get this altered without destroying the dress and all the fabric. You cannot alter a dress 14 sizes. I never let her measure me as at that point I was over it. If you are just buying a dress in your size this this might be the place for you but please pay attention to everything. Clearly the ownership doesn't know what they're doing. Let alone after doing research & calling multiple other bridal stores in the area, to find out my gown hasn't been discontinued. They lied to my face about it being discontinued, essentially swindling me into taking a dress that was to big and couldn't be altered. Unfortunately, they have done nothing to attempt to resolve the situation nor made any offers to do a partial refund or exchange of any kind.

not make me feel pressured into buying a dress. I was undecided between my dream wedding gown that was $899 and another one that was $1099 and she helped me pick the one that looked best which was my dream wedding dress. She could have pressured me into buying the higher priced gown but she didn't. She was honest and extremely helpful. She was VERY knowledgeable about the bridal gown styles. Thanks to her I left with the PERFECT dress for me. I highly recommend this bridal boutique.

I was very impressed with their seamstress and their service.