On the day of my proposal, my fiancé found out that the original photographer he hired couldn’t take our photos so he scrummaged to find another photographer in very short notice. He called Sesha who I believe was rightfully hesitant to take ou...r photos because she was going out of the country the next day.
Although I’m sure my fiancé was grateful that she agreed, i have many issues with this entire ordeal. The day after our proposal, Sesha emailed us about 15 teasers. Unfortunately, we didn’t have access to these teasers. We emailed her quite a few times over the next three days and she finally gave us access to our photos. After being disappointed in how our teasers came out, we were anxious to see the rest of the photos.
My fiancé wasn’t asked to sign a contract due to the unconventional nature of this booking and Sesha did not make it clear that her turnaround time was three weeks, this means that after our proposal, we had to wait three weeks to show my family the photos.
So in addition to not having access to our teasers and having to wait weeks for our photos, during our shoot, Sesha asked her assistant for light while we were taking pictures and Sesha assured us that she could edit out her assistant from our photos. Come to find out, that’s an additional $20 per photo. After not having received our photos in two weeks, i frustratedly called Sesha, she then said she would edit out her assistant in a few photos at no charge. I would like to say I appreciated that gesture, but I feel like that’s the least that could have been done.
My fiancé paid $900+ for 100 photos, some of which are so grainy that they can’t be used, most of which where our faces weren’t ready and some of which have her assistant in our memories. I did bring the grainy photos to Sesha’s attention and was told, “One of the files is a DNG file which is very big and has a lot of details.” Well that’s great an all, but if I can’t use the photo bc it looks grainy, what good do the details do me?
And my last gripe is that during the shoot, Sesha mentioned that we will also be receiving a video, well come to find out, “If the clip wasn't on the preview site, then it didn't make the cut for quality control.” Aka no video and more false promises.
It was all a mess and i don’t believe Sesha should have taken us on with everything else she had going on. Sesha is a very sweet person, but that doesn’t make up for the poor quality photos, turnaround time, overall disappointment and waste of money because out of the 100 photos, we only liked one.