Cook and Run Inc

the Fox Haven Ranch in Byron, CA. I was apprehensive from the start as the cost seemed very high at $15,000+ for a 160 guests and the bill had to be paid in full prior to the event, but my daughter and son in-law really liked the food so we moved forward. Unfortunately, my apprehension was realized because we feel like we did not get what we paid for. The lack of service, communication, attention, and professionalism is not something that any parent wants to deal with on their daughter’s wedding day. Our contract stated that we would have 5 servers for the event and only two showed up. The chef and the chef’s assistant were 45 minutes late and seemed to have no information or details about our event. Through all of our conversations, we had the expectation that chef Marissa was going to be our onsite chef. She did not show up and did not give us any notice that she would not be there. Their staff brought no food warmers, our food was in aluminum tins and just placed on a counter; therefore, some of our guests received cold food. The food that was not cold did taste good, but quite a few guests at the wedding were ultimately served cold food. These are just a few of our complaints. We followed up with chef Marissa after the event to discuss these issues and she was very argumentative, and defensive. She offered us, what we felt was, a half-hearted apology and a small reimbursement which we did not accept. She said any future conversations would need to be had through her attorney. We did attempt to negotiate with her attorney but felt that the money had already been spent and that it was more important for our voice to be heard in hopes that no one else has to go through something so stressful on what is supposed to be a joyous occasion.