I had my bridal bouquet pressed and framed (18x24) with this company. Unfortunately, my piece did not survive transit. The frame is two sheets of glass with the flowers sandwiched ...between, and in my opinion the packaging was not sufficient for something this fragile. It was primarily bubble wrapped and the box did not have much structural support.
The artist mentioned she has shipped many pieces without issue, so this may have been a one-off situation, or others have simply been fortunate. However, based on my experience, I would strongly caution against having large framed pieces shipped.
I was offered either a remake or a refund and chose the refund. She did refund the full amount plus a little extra as a courtesy, which I do appreciate and is why I am leaving a 2-star review instead of a 1.
Overall, I would recommend local pickup if possible, but I cannot recommend shipping for larger pieces.