Country Florist
4414 Clinton Street
West Seneca, N.Y. 14224
October 25, 2017
To Whom it Concerns,
You recently did the flowers for my daughter’s wedding on October 21, 2017 and I must say I was disappointed. There were several things my ...daughter and I were not happy with.
1. The flowers with the crosses my daughter and I specifically remember the conversation that those were to have gone to the church, with us taking them to the reception to be placed at the memory table upon our arrival. The cross from my mother’s funeral my daughter has said for years that when she got married she wanted that cross in church the day of her wedding. She can’t get that moment back.
2. All flowers that were supposed to be at our house for photos were not there which resulted in pictures being taken without flowers. The flower for Jennifer’s brother was left behind. Again, photos taken without flowers, moments that she can’t get back.
3. Your delivery person was more interested in the fact that a red light came on in her vehicle and how to get to the church. A competent delivery person would have gone back and gotten those flowers and would have known exactly how to get to the church.
4. Reception centerpieces—where do I begin? First, when we met with you, a phone call was made to the lady down the road to see if you could get the pumpkins. She was not there and we were told you would call us and let us know the price for the pumpkins. The call never came. My daughter called you several times to try and get answers with the same response that you needed to speak with her and when you found out you would call. Again, no phone call. At one point she was told that you didn’t even have the vases for them. I stopped over there the Monday before her wedding to speak to you and you were not there. The lady I spoke with wrote my concerns down and wrote on the paper to call ASAP. ASAP to you was well after 3:00 P.M. With that phone call you did say you could get the pumpkins. You charged her for 4 pumpkins per vase, there were 3. I could not believe when I saw the pumpkins the next morning in the light and saw that you sliced the sides to fit in the vases…how unprofessional! You should have personally tried each pumpkin to make sure they fit in the vases. The water was turning frothy from the sliced pumpkins. She wanted to share those with people that were important to her. Everyone had to dump the water out and throw the cut pumpkins away, not being able to enjoy them as they should have been able to. Her mother-in-law’s vase had a rotted pumpkin in it.
I can tell you without a doubt in my mind that I would never recommend you to anyone. The above mentioned items are memories for them that are not replaceable. You need to give the utmost attention to your customers as they paid you a great deal of money to make their day special.