Countryside Catering

e very nice and kind when attempting to help us over the phone but when we were in town they weren't able to meet with us (possibly due to a misunderstanding, but this is still unclear to me as they were on the property just unable/willing to speak with us). The space was also pretty different from the photographs you could see on their website and therefore didn't really work for what we needed. After some long debate, we decided to change the venue for our wedding. I wrote them a note explaining our decision and asking if we could apply our deposit towards some food from them (we heard the food was amazing and had been looking forward to it). I never heard back from them. I'm still sad we won't be able to use them as a caterer, but also relieved since dealing with them was difficult and not very professional. Perhaps it's different if you can do it all in person, though.

his last week though. They had let go the main guy who had ALL our wedding details. They had told us there were certain things that their staff were going to handle (direct parking, serve buffet food, set up chairs, etc) and all of a sudden they were saying that had never said that and now that was on us and our people. Sure, okay, we figured our way around that. They then emailed us (all of this happening within 2 weeks of our wedding day) saying that they no longer liked the quality of the food we decided on for our menu- in MARCH- and had us go through and revamp our menu as well. I understand that things became stressful for them as they guy who really ran the administrative side was let go (which- he was amazing and is currently helping us now with our back up plan so I don't understand why he's not there). But they took that stress out on us. They made us feel like we were doing everything wrong when we clearly asked weeks ago what they needed from us as we did with all of our vendors. No response. It came down to them saying that if we didn't give them the information they JUST sprung on is, that they assumed our event will be CANCELLED. I promise you, we did everything on our side to understand what they needed early on, but nothing was communicated. They had a vague contract but never sent us a copy, and after asking for the copy, they stated that all anyone else needed before was their word, and was very hesitant in getting us a copy. The review you'll see below mine is how our story unfolded as well and that is why we have decided to go a different way- 8 days before our wedding. It wasn't an easy decision, but there have been so many hidden costs & requirements that we can't trust them. Luckily we have a solid back up plan in the works- but I don't recommend.

dea of how I wanted things and they executed it perfectly! I would recommend them to ANYONE! :)