The musicians were surely talented & fun, & at the same time, we were disappointed in the communication leading up to our wedding. We feel as though Cover Story over-promised & und...er-delivered. We are hoping this review helps inform other brides & grooms plan their special day, as we would recommend Cover Story overall but also believe some improvements can be made to their business.
We previewed the band in Salem the fall before our wedding, & they excitedly told us they would be able to play an acoustic Grateful Dead set during dinner. When our wedding coordinator tried to confirm that with them, she experienced these conversations as rude & unhelpful. Fortunately, they sorted things out, accounting for some venue restrictions, & a single guitarist performed during dinner service. Unfortunately, the groom’s favorite Grateful Dead song was never played during the reception as previously discussed.
Also, the scheduled pre-wedding phone call was in theory helpful; however, it could have been much more effective & forthright. We went through the play- & do not play- lists thoroughly. Despite this, these lists appeared to be neglected during the actual wedding reception (suggestion: bold, asterisk, & DIRECTLY communicate to them your top songs - multiple times - & do NOT rely on the lists or even the lengthy wedding document alone). Countless times the bride approached the band to ask for specific songs from the playlist to be played, only to be disappointed & told they did not have those songs. This is confusing: if they did not have the song mp3s, why would they not communicate that to us during the phone call so we could send them the mp3s? When I raised this issue with them post-wedding, they blamed the wifi, which seems a tad last-minute & demonstrates poor preparedness.
Overall, the musicians are talented & engaging with the crowd. The packages were reasonably priced. While we enjoyed working with them overall, there were some flaws along the way.