Crème de la Crème Trolley

DO NOT BOOK. This place is a scam! We booked with them and sent in our deposit 7 months before my wedding, but as the wedding got closer and it was time to figure out the details, this company was conveniently unavailable. We sent at least 5-6 emails, and left just as many voicemails, until their inbox became full...all unreturned. Frantic, and 2 weeks before my wedding, my mother called the other Trolley company in Columbus, only to hear that we were "the 15th caller with the same story" and that we were most likely being scammed. We are last minute (now 10 days before my wedding) trying to find transportation for the bridal party, and it's been a huge stress and disaster. We have yet to hear anything back from this company, but count ourselves lucky that we did not send in the entire rental amount, as we have heard others did, and lost all of their money. Avoid at all costs, would not wish this last minute stress on anyone, it is a scam and we have reported to the Better Business Bureau.

We reserved this service and are glad we did! We liked that this trolley actually has room between the seats so guests are not cramped and the trolley itself is roomy. They were nice and the trolley was prompt and the driver was great. The office person was knowledgeable and kept us informed throughout the entire process. They provided alerts to us so that we could let the guests know about the shuttle during and after the reception. Highly recommended!

We contacted several vendors and initially had trouble getting any follow up from our contacts. This company, however, followed up immediately and answered all our questions so selecting them was easy. We did check reviews and most of the responses are positive and the negative ones we were told to be redundant. We were informed that there were several posts from the same upset person. The company did contact us after to send a small thank you gift and we thought it was nice. We didn't have any issues at all with the service or the trolley as we had a great time, the trolley was beautiful and look forward to using them again when I plan for my parent's anniversary party.

I am so glad I read these reviews as I am now seeing from others what I know to be the truth. This service is truly awful. My story is this: Wedding was supposed to be outside at Park of Roses. 95 degree weather and risk for rain the night before forced me to have the wedding at our reception hall. Since I paid for the time and distance with the ceremony at a different location and then it was all at the reception, we had extra miles we paid for that were still available for us to use. I decided to take the bridal party to the park before the rain hit for some pictures. We did our 'first look' there. When the trolley came, the air conditioning was broken. Imagine yourself in a bridal gown, in 95 deg. weather, just getting airbrushed makeup done, and stepping into a hot and humid trolley. I paid $650 for this service, but what else could I do? I already paid for it and had a timeline to meet! My bridesmaids brought on a bottle of wine, which none of the drivers said anything about. I was NEVER able to cool down going to my first look photos at the park, was sweating profusely, and it wasn't until after we got back to the reception hall that it was offered for a person to come fix it. Since the most important part of the trolley use was over, the offer was moot. Plus, my husband and I had picked out a gorgeous spot around the corner from the reception hall for a few more pictures as back up so we weren't standing around the reception hall after the ceremony and didn't want the concern of a technician on the trolley. In the process of going to this place, the driver tried to drive the trolley into a location she shouldn't have to park it. Apparently the bottom of the trolley was scraped on the driveway?? (I found out about this later). We took a few pictures and went back to the reception hall AROUND THE CORNER. We are not even talking a half mile away. The driver herself suggested I call the next day to get compensation for the lack of air conditioning, so naturally I did. I explained that it wasn't as advertised, no attempt was made to fix it when it mattered, and I really wanted $75 back. Similar to the other reviewer- certainly not even close to all of it. A little over 10% is what we are talking. They credited the account, but THEN, told me I actually OWED them more money because a bottle of wine was brought on, the driver went somewhere and damaged the bus when it wasn't on the original plan, and by the way... "you were late when you paid the final deposit, so now you actually owe us money." I was in shock. This was only mentioned because I called to request $75 for no air conditioning. I sent a very lengthy email voicing my disgust. Never heard back from anyone. I said I wasn't paying and to forget the refund. On Saturday, 11/29/14, 3 months after my wedding, Autum tells me she wants to help compensate for my poor experience after reviewing my event. She said she understood why I was upset, which is why she was contacting me. She asked about my wedding registry and I said it had been fulfilled but a gift card would be fine. Today, I received a $10 kitchen utensil that I already have 2 of. To me, it added insult to injury and provoked more anger that I had put to rest 3 months ago. How about an apology from the owner?! I asked for managerial contact info and "we don't give out his email." It's like he's the man behind the curtain in the Wizard of Oz. I wish I had unlimited space. Just stay away!!