Crespell

I reached out to Crespell when it was recommended by my venue and was one of the few local florists offering brightly colored Dahlias, which was exactly what I wanted. Anne was initially very helpful, and gave me a few different options and tiers of products I could order for my wedding, based on how much I wanted to spend. We landed at a mid-tier offering - with a bridal bouquet, boutonnières, several arrangements for the ceremony, and buckets of dahlias to use in bud vases for the table settings. I was very excited because the photos from the website and other events all looked beautiful and exactly what I was going for. The weekend of my wedding, everything went downhill - there were communication challenges with the drop off, I didn’t receive most of the bud vases so I couldn’t use all of the buckets of flowers as planned for the tables, the ceremony arrangements weren’t dahlias but trumpet vine and ended up looking droopy, the bouquet did not have a ribbon so I had to wrap my own string around it to cover the rubber band as I was literally preparing to walk down the aisle (unsure if the ribbon was misplaced or never included), and for whatever reason, most of the flowers were pretty sad looking (unsure if they never opened as planned or were already dead / dying when they arrived). The men’s boutonnières were dahlias and did look great. After the wedding was over, I shared to feedback to try to resolve this, Anne was initially understanding, admitting it wasn’t their best work due to some extenuating circumstances. As we worked to figure out the best resolution, I was extremely disappointed with how Anne ultimately handed the issue - she blamed me for many of the challenges, saying it took TOO much communication to work with me and she didn’t have time to deal with it and didn’t agree with the issues I shared. Every single one of my other wedding vendors delivered their services as agreed, even went above and beyond in most cases, were professional, and told my husband and I that we were the most chill couple and they loved working with us. The only vendor we had a single challenge with delivering the services we agreed to was Crespell and I was left not only feeling disappointed, but combatted against as a client. I really wanted this to turn out differently and hope the feedback helps for the future.