Crestline Entertainment Inc DJ, Uplighting & Photobooth

aughter and a LIFETIME of "happily ever-after" good times! Sincerely yours, Jay the DJ

ice you and your family. On the day of your wedding, Mark was told upon his arrival to bring his equipment around back and use a different entrance; while he was there on time, it is understandable why Mark might not have been seen as it took him four trips to unload all of the equipment. While setting up, Mark noted that the venue had the head table so close to the wall that putting the up-lights along the wall would have created a tripping hazard. With that, he was forced to put the up-lights on the window sills. Up-lights are designed to shine from floor to ceiling and putting them this high can have a profound effect (especially on hybrid colors like Gold) as they blend together approximately 1.5 feet above where they are placed. I sincerely hope your wedding was all you had hoped for and that you are enjoying life as newlyweds. Sincerely, Jay (Crestline Entertainment, Inc) (posted 10/20) Paulina, I tried reaching out to you via e-mail last Thursday 10/12 to address your concerns and haven't heard back. Because of the serious allegations raised regarding DJ Mark's performance and our up-lighting, I need your response in order to move this along. In the meantime, all of your concerns have been discussed in-depth with Mark. I have also reached out to your Photographer Matt who has not returned my call. (posted 10/9) Paulina, I'm sorry your experience was not up to your expectations. I am discussing your concerns about Mark's performance with him right now. Given the level of your dissatisfaction. I'm a little taken back that these issues weren't brought to my attention sooner (being 7 weeks after the date). Unfortunately, this is the first I heard of it. I could be wrong, but my responsiveness & interest in helping you has never been in question, sadly, I received no message, call or e-mail prior to the posting of this review. I look forward to posting a reply after Mark responds and we've investigated all of your concerns. All apologies & thanks for your patience. Jay (Crestline Entertainment, Inc.)

ted you felt I went the extra mile! Many thanks!

d running!

m happy to have helped "pull the strings" to get everyone motivated, with a plethora of compliments abounding towards YOU! This justifies (and validates) my existence as a DJ. -- Thanks Francelica for the opportunity to serve you!

e constantly strive for. We sincerely appreciate all of these compliments & warmly wish you every happiness! -- DJ Jay

th warmest wishes, DJ Jay

njoyed being your DJ's. As always, our best wishes for "love, laughter & happily ever-after"! -- DJ Jay

y apologize for any inconvenience or mis-understanding connected with our services or Jeff's performance. Please be assured that it is our policy to test every wireless microphone system after set-up and again before the start of every event. Unfortunately, frequency interference can come at anytime from sources beyond our control (i.e. even strong wind gusts). We realize a minor disruption never feels like one, especially when it's YOUR event. Considering the alternative, Jeff did the right thing by switching out the microphone. Regarding the "not played" songs issue, perhaps the uploaded playlist (aka the computer log file) was not reviewed? Every song listed was played, including the 3 requests in question. In fact, the 'Last Dance', Ed Sheeran's "Thinking Out Loud" (of which both of you danced to) was one of them. With so much going on, we realize that brides & grooms are busy creating memories by socializing, enjoying taking pictures (indoors and outdoors), making wardrobe adjustments or stepping out for a break. No one knows that better than the coordinators Colleen and Erika who at times also had difficulty finding you both. Now about the line dances. On May 22nd (the Monday before the wedding) Jeff confirmed all the important details by phone with you, as well as addressing what to do with guests song requests and line dance requests. (Josh was offered to join in, but respectfully chose not to be part of the conversation.) While all line dances were marked as a "No" on the list, it seemed odd that none of them were added to the 'Do Not Play' list which only contained "Love Shack". Seeing a little ambiguity, Jeff felt further clarification was necessary. After discussing the line dancing "pros & cons" with you, permission was granted to play them based on either an empty dance floor or by popular guest request. While Jeff would have preferred to stick with the original plan, the judgment call made to insert the line dances was critical in allowing him to take the party to the level where it needed to be. As professionals, we hope you (Sarah and Josh) can feel better about what transpired and the decisions made. Live events can be unpredictable. Your flexibility made it possible for us to be successful. We wish you every happiness in your new lives together and a great future!

ve satisfaction surveys (online and snail-mail) that are sent out to brides after the event regarding our performance. We might have been able to investigate what happened and why if we had had some survey feedback right away. We apologize to the bride, her mom and the family for any hard feelings. It is our wish that the fun had at the reception out-weighed the negative three-fold.