We did a room block for our wedding guests hoping to fill the 10-15 rooms required to get the shuttle bus included in the price. You had to fill 15 rooms (she told me they wouldve ...given it to us with 10 rooms), and you got a free shuttle bus to your venue. Well no where in my contract did it say that guests who redeem hotel points, cannot be counted toward your final room count toward the shuttle. The person who books the room blocks, Moe, NEVER returns phone calls. Then, I had guests who called and the people at the hotel never booked them in our block, even after I called and told them to add them to my final count. To top it all off, myself, my parents a few guests of our were not only charged for their room rate but the hotel charged them/us for TWO rooms. Luckily they refunded our money but I STILL have guests, three weeks after the wedding, telling me that they have not gotten their money back and the hotel is giving them the run around.
The only good thing about this place is that the rooms are decent and their pool is open 24 hours. Service was horrible and they over/double charged us AND, did not follow the contract they gave to me. I wouldnt book with them again.
