Crowne Plaza Kansas City Downtown

wonderful the evening went. I would recommend this venue for sure! Had the best night ever!

ator- Libby Huff. Very accommodating and well organized. I would highly recommend this to a bride who is looking for a great view in the heart of downtown Kansas City.

tion - receptionist asked guests which location they were staying even after providing wedding party name. Some question as to the communication amongst staff. Otherwise, happy with service.

. Also, our coordinator and the staff were very disorganized and I did not feel very confident in the coordinator throughout the planning which created stress. They didn't get a lot of our details right on the day of.

perfect. Most of our wedding guests were from out of town, so this venue provided them with the perfect introduction to Kansas City -- the reception space had floor to ceiling windows on the 28th floor! I am happy to recommend Crowne Plaza.

dor tried to accommodate us from the Hilton to Argosy Casino regardless of the fact that our budget and wedding guest list is smaller than most. This is the only one that seemed unwilling to accommodate us although it is less well-known than many other potential venues. Like most brides to be I just wanted to be well informed about what's out there and it would have been much more gracious of the staff member assisting me to say, "we don't have that date available but here is the information so you can decide if you'd like to use us on another date". I even wrote a email saying the date was negotiable and could I receive the information anyway and received no response from the "catering sales manager" who I guess is responsible for such bookings. Finally I called and politely asked for the information I requested and was told there was a "12,000" dollar minimum for Sat. evenings. In my head I'm thinking ok well I won't have my wedding on a Saturday evening there are six other days in the week and I wanted an afternoon wedding anyway. Graciously I asked her to please send me the information so I the consumer can make a judgment about when and where I could afford to have my wedding. Yes I may not be a "Rockfeller" but I still am a consumer and deserve some respect. The attitude of this venue staff member has tainted my view of the Crowne Plaza I wouldn't book a wedding there or even a room for my dog. All these favorable reviews made me give this place a chance and the catering sales manager's snobbery destroyed that over the course of a email and an uncomfortable phone conversation. There are too many other places that are worthy of and would love to host your wedding no matter how small it is -don't waste your time with this "wannabee" Hilton hotel. Update: Although my husband to be and I chose another venue -we appreciate Ms. Huff's efforts to reach out and address my concerns. If this is the type of attentiveness my fellow reviewers received I can now understand their high ratings of this venue.

re still talking about the view at our cocktail hour and reception!!! The staff was incredibly helpful from start to finish and helped us with every little detail. The service was outstanding and every staff member greets with a smile. We had the time of our lives getting ready at the hotel and then at the reception that night! The food was delicious!!! We were incredibly happy with this venue - it was perfect!!!

se at the Crowne Plaza. Sure there are things that cost extra and the food was a pricey but they were up front about the costs and charges. Charity, the catering manager, did an exceptional job making sure we got everything we wanted. She and her team were also really nice to work with us to stay within the budget we wanted as well. We wanted open bar but didn't want to go over a certain amount and they averaged out the drink prices for us and made it work. She comped a room for us since we had so many guests staying at the hotel and she got us transportation to the church before the wedding. As I mentioned before the food was pricey, at least more than a different caterer may charge but they allow you to use all of the minimum towards food and beverage and technically don't charge a room rental fee. My family and I are very conservative people and are careful with our money. If we had chosen a different location we would have had to pay the caterer and the rental fee and we would have came out about the same or more going somewhere else. We were able to stay close to the minimum charge. They service charge is going to put you over the minimum but I don't think we could have done much better especially since we wanted to have our reception in downtown Kansas City close to our church. The venue itself is fantastic. It has gorgeous views of the city and the center chandelier turned out amazing in our pictures. It is a great space for a smaller wedding but could hold over 200. We had about 120 people. Also, having Salon D available is nice as well so people can escape the music if they want. The champagne they give you to toast with is the best champagne I have ever tasted in my life. However, after we cut the cake the server took the champagne away and I didn't get another glass. Make sure you tell them to put that at the head table after you toast with it! It was so good. The food was good too. We had prime rib and the salmon. The salmon was terrific. All of the food was good. Everyone really liked the crab cakes for the appetizer. We also had chicken fingers and pizza at 10:30pm. The pizzas were just bagel bites and gone before I got any. The chicken fingers were really good just expensive. Overall, I was very satisfied with the venue. Everyone enjoyed the food and the sights and had a good time. Charity and the staff were great to work with and do what they can to make your day spectacular. The other great thing that I liked about the Crowne Plaza over any other venue in downtown KC is that there wasn't a time limit. We had the area from 5pm to Midnight. Many other venues I looked at had only a four hour window. I didn't like that idea at all. I was determine to keep our party going til midnight.

that everything was in the same location and was just a couple of blocks from the Power and Light District. It got a little confusing when they switch our event coordinator in the middle of our planning and some details were missed. But overall is was great for the price seeing how a lot of things were included in the total cost. Overall the hotel was beautiful including the rooms and ballroom and I am very happy to have chosen this venue.

aza were so easy to work with.

e car, one of the bell hops was going to help me upstairs. While we were waiting for the elevator, he got a call on his cell phone from his boss telling him to leave me there and to go help a bigger party. Not a good way to start off our stay! We had rooms blocked off for our wedding so we had other family members staying there as well. They placed my dad in the room right across the hall from us!! Don't they know what happens on wedding nights! haha While it's funny now, it was awkward that night. Other than that, it was a nice hotel. I just figured since we had booked that many rooms with them for our wedding, that we would have gotten a little better service.

ntastic. The view from the ballroom on the 27 floor is breathtaking - especially at sunsent.

this fool you! Charity the Catering sales mgr is an idiot!!! From our very first initial meeting we had said we wanted an open bar and heavy hors d'oevres. She indicated that would be no problem and we agreed on a $6,000 food and bev minimum for 120 people. Long story short, up to a week before we still didnt have a menu and she was unsure if we could do it within our budget for the number of people. She basically took our money and then wanted another $1900 to make it happen. She emailed me repeatedly asking what we wanted for food and was just overall clueless! The night of the event was a disaster she tried to get more money from my husband because she said there were too many people there. Im sure they could get an accurate count! They ended up shutting down the bar early, and it was supposed to be open til at least midnight. On top of all of that, there was a highschool journalism convention in town at our hotel. The wait for the elevator was 20min at least everytime. The kids vandalized my guestbook and got into my reception. Not to mention the fact that we paid $1000 for a photographer and couldnt take photos anywhere in the hotel. Kids were harassing us. And the 20 rooms my guests booked were ugly and dirty! Not to mention they couldnt sleep for all the kids running up and down the halls!!! My experience there was horrific! And brides if your hoping for a suite, no such thing!!! They are ugly and dont look anything like a suite. The next morning we had to load everything from the night before by ourselves. We took 5 trips of boxes down the elevator waited 20 min or more each time. Then some banquet guy had the nerve to just hand me my cake with no wrapping on it. I guess he thought i would just hold it on my lap all the way home. I will never go there again, the place is a dump and the people that work there are idiots! They obviously dont care about the guests there. And it doesnt matter how much money you spend or how many rooms you book.