Custom Ceremony Designs

I contracted for an acrylic Chuppah for my wedding September 30th at the Oheka Castle in Long Island, NY. The contract specifically stated that it was for a garden ceremony. The company sent one person to set up this large acrylic structure who arrived 1130am even though I was told he would be there by 9am. Two of the beams fell during set up and broke. No one notified us. Fortunately, I noticed that the structure was not set up at 1230 and had someone locate the person who was setting the structure up. He said that it wasn’t his fault as he should have had a helper with him. In addition he said it was too late to have another Chuppah delivered for the ceremony. Fortunately, after two extremely stressful hours, my husband was able to locate another Chuppah from a different vendor. The ceremony was delayed and if we did not find a lighting person, we would have been married in the dark. No one from management called us to offer any assistance or apologize. We had to pay extra $900 for the lighting company plus additional $460 for help trying to fix the first Chuppah, which they broke. The next day my husband called the owner, Matthew and the first thing he said was that he knew who he was and had heard what happened. He then said he was on vacation and he didn’t like being called on his cell phone and hung up the phone. We couldn’t believe his words. He was extremely rude and aggressive. At the end we received extremely unpleasant email, stating that he refuses to take any responsibility, refuses to cover the extra costs related to this terrible incident and at the end only offered a partial refund. We will definitely file a lawsuit and but most importantly we truly hope that no one else will ever have to go through such a horrifying experience on their wedding day. My warmest regard