The owner responded to my daughter’s review and first of all, no one threw a pen at the mother in law to be. This was exaggerated. A pen was not thrown across the table but down on the table after the owner continued to write church ceremony ...handouts after both my daughter and I stated they were not wanted. I was at one end of the table and the mother in law to be was at the other end of a 6 foot table, very far from the pen. What she left out was that she was contacted 20 minutes after the appointment and informed that the situation had been worked out with the mother in law to be, but she stated the check was already sent to the bank. She refused to cancel the order and refund the money after the check cleared or apply the money to the current order. Not sure that is even legal. So we were stuck with church handouts we did not really want. Also, no invitations left her establishment without paying the other half of the order, which was $630 in cash, which was brought to the appointment. The question to the staff was why did the full order have to be paid when the reception cards, church ceremony, and thank you cards were still owed. By the way not just us but everyone has to pay in cash. Had she not continued to write the order, the drama would not have occurred. And yes you do have to schedule an appointment to pick the product orders as they are completed within five days of when she gets It ready, on her schedule, or pay a fee. My daughter had to change an appointment because of a foot and a half of snow and she was upset with my daughter, who did not want to drive from Lake Orion to Canton in bad weather to pick up a partial order. My daughter did send the owner an email to let her know we would pick the completed invitations up on the way to Chicago and they were in a bag at the door when we arrived. The staff were put in a bad situation and tried to be helpful but constricted by all the owner’s rules. By the way, you will get a list of her rules as a contract, so read carefully before you sign. Out of all the providers this is the only one that there has been an issue with. Hopefully, we will get the rest of the order, now that it has all been paid for. If you’re willing to do what she says, when she says it and in her time frame, you will have very pretty and professional looking invitations.