We sought out a travel agent to lessen the stress of planning a honeymoon and planning a wedding in six months, however out of all the vendors we worked with, Kristin disappointed us the most and caused the most stress. We originally reached o...ut to Kristin because of all her wonderful reviews. We were happy with her response time to our original request for her services and she seemed great at the beginning. We started our correspondence with her at the 3-4 month mark out from our honeymoon date. From the time we spoke to her about what we wanted, she had a summary to us in a matter of a few days. It was great. We decided to change our course a little and instead of doing just Kauai, go to San Francisco for a few days on the way to see Napa. She promised to revise the itinerary and then send us a few suggestions for tours/options for wine country. She sent us a revised itinerary and realized the first itinerary said it was for 10 days but really the quote was for 7. A little disappointing, but not a big deal. She also had my fiance's last name as mine which again was not a big deal. This was all within our first week of correspondence with her so I called her and gave her our down-payment. A little over a month goes by with no correspondence and I realized the final payment is due. According to her website it says: "Once deposit is placed, we then send out a “Complimentary Concierge email.” This includes carefully chosen local tour operators, excursions, restaurant recommendations, and anything and everything that will enrich your travel experience." I never heard about any excursions for Napa or any excursions in Hawaii or receive a revised invoice, so I figured ok she was busy. I email her about the final payment and a week goes by without any response. I finally call her myself and she apologizes and said she would send me the excursion info right away and took my final payment. Several weeks go by without any correspondence from her including her not processing our final payment as the money is still sitting in our account. This is now one month to our departure date and I am starting to really worry. I have no revised itinerary, no excursions, no final payment, and no paperwork making me worried if this wasn't even booked in the first place and she is not responding to any of my emails. Finally she responds almost 4 weeks after I gave her the final payment info, that it processed and that the final paperwork is in the mail. We are now about 3 1/2 weeks out from our honeymoon. A week goes by and there is no paperwork in the mail, and I emailed her mid week with no correspondence back. Finally I call her myself and she said she would send it overnight to me. Again, did not come. I call her again and she says she will have it hand delivered to my house. It was finally delivered less then one week to my honeymoon and 3 days before my wedding. She never once sent me anything about excursions but promised she would every time I spoke with her, so we called around Napa and most places were booked at this point to get a tour of wine country. There were other excursions we would have liked to do, but couldn't because it was too late. Overall she essentially booked two hotels, two flights, and a car and cause an enormous amount of stress. We could have booked this ourselves months in advance without all the stress. We are extremely disappointed with her services and are letting everyone we know not to use her.