DC Events & Design

getting our products from them have been impossible. Since full payments are expected before the day of service, we have no leverage to get our wedding photos and videos. Calls, texts, emails have all been ignored or empty promises have been made. We are pursuing legal action to get our money or product. 

ng on a finished product we paid for in full. Our wedding was on October 5th, and per the contract, our video was due within 6-8 weeks. We didn’t receive anything until January 28th—months late—and even then, it was an incomplete version. We submitted our revision requests the next day (January 29th), as their own email instructed. After that? Silence. We followed up on February 12th and were told it would take a week. Followed up again on February 28th—no response. It is now well into April. We have been more than patient. This has been an exhausting and upsetting process when this should have been a joyful keepsake. Instead, we’re left with an unfinished video, ignored emails, and a complete lack of professionalism. We are now preparing to take legal action and pursue this through small claims court if we do not receive the final product as contractually agreed upon. Save yourself the stress. Look elsewhere.

llow up with this company. We emailed 30 days ago regarding our concerns about our pictures, and we still have not received a response. We let them know that we appreciated the beauty of the pictures taken, but we were/are disappointed with the responses and turn around times. We had to follow up weekly after our wedding day (in May) about updates for our pictures. In the email after our wedding day, it stated that we would receive our pictures within a week after our wedding. However, we received the sneak peeks over 4 weeks after our wedding day. In that same email, it stated that we would receive our pictures within 6-8 weeks of our wedding day. We understand that May is part of peak wedding season, but our contract stated that we would receive the pictures within 90 days of our wedding day and we received the full gallery 92 days after our wedding day. The day that we received the full gallery, we asked for re-edits, which were allowed per the contract as long as they were asked within 30 days of receiving the pictures. We only asked for re-edits because the filter/editing used for our teaser/sneak peek pictures for the ceremony pictures/portraits were very different from the final gallery, and we liked the style of the teaser/sneak peek pictures more. When we emailed them our concerns, we stated all of this, and that we asked 61 days ago about re-edits just for the ceremony pictures & portraits. Now, it has been 85 days since we've asked, and still haven't received them even though we were told it would only take a few days. We have been emailing weekly since 1 week after the wedding for updates, and we get the same response of "we have reached out to the editing team to get an update," but then we would not get any updates, hence why we would email weekly to follow up. We are sad that we will probably never get the re-edits of our pictures now.

ll as their videographer expertise to our wedding. We've seen the teaser video, and can't wait to see the finished product! DC Events kept us informed on the process leading up to the big date and we always felt in the loop and understood what was needed of us to keep the process moving forward smoothly. We give them a 10 out of 10!