We are supposed to have our wedding brunch at Marriott this upcoming Sunday. It's now Wednesday, and we have zero details figured out. We paid our deposit months ago, and have call...ed and emailed Marriott multiple times since then, on a near weekly basis. Every time, we get redirected to the same person, despite explaining her unresponsiveness for the past few MONTHS. We finally escalated things by calling the corporate office and by having our coordinator call and email. When the employee did finally call us back, she told us she "never received" our multiple emails or voicemails. At this point, we have only received the answer to one of our questions. I'm left scrambling to figure out details last minute because she refuses to answer our questions in a timely manner. She has not provided us with a seating layout, an invoice for the meals ordered, any answer to our question of whether we need to make place cards (and now it's too late to order them, so I'm left having to make them on my own - GREAT), what drinks will be available, etc. Disappointed is not a strong enough word to describe how I feel with the lack of service we've received. At this point, she has been rude enough to us on the phone that we are afraid to keep asking questions or pushing her for our invoice or other details, since she has clearly demonstrated in the past that she will flat out ignore us if we inconvenience her in any way. This is, of course, not to mention the blatant lying. I expect when I plan an event somewhere, that I will have at least one meeting with the employee planning it, to ensure that everything will be set up how I want and adhere to my vision for the event. I have never once had a meeting with anyone from Marriott, nor is there time to schedule one now. I can say with confidence that this brunch will not be what I want. I am going into this blind, with no details figured out. All I can do at this point is expect to be disappointed.