Devour Catering & Event Design

Devour catered our fall wedding, and we had a mostly positive experience with them. The appetizers and dinner were excellent, and we were able to have exactly the menu and features we wanted for a price within our budget. The service staff and bartenders were really helpful and friendly, even going out of their way to compliment us on how nice our family was and making sure we got appetizers when were taking photos during cocktail hour. Kim made sure we got our food first and checked up on us periodically to make sure we had everything we needed. We did have a lot of difficulties in communication before the wedding. Getting in touch with Ron or Kim was almost impossible after our initial meeting, so when we were trying to change things on the plan to meet our budget or even get simple questions answered, it would take weeks. Even trying to get the final balance that we owed them with an updated headcount was like pulling teeth. Thankfully everything got figured out by the end, but it was a massive headache having to deal with the lack of communication especially during the more stressful parts of wedding planning. Our biggest issue with Devour was how they handled our dessert. We had communicated with Ron at our initial meeting that we were going to be providing a cake and cupcakes that he said they would be happy to display and cut for us. My husband dropped off the cake wrapped in cellophane for protection during transport and a cake topper to add to the cake. When we entered the reception, we found the cake still wrapped in cellophane with icing melting inside the plastic and the cake topper laying in front of the cake on the table, not the beautiful cake display we had envisioned at all. All our wedding cake pictures now feature smashed and melted icing because the cake wasn't put out properly, and many of our guests were not able to even see the cake because it took so long for it to be unwrapped. Then, as the evening got later and guests with early starts the next day began leaving, we didn't have desserts to give them because our cupcakes didn't go out until my husband had to search all around for Kim to get her to set the table up. It felt like a complete afterthought because it was food we had provided ourselves rather than going through them, despite Ron's assurance that us providing our own dessert was completely fine. Worst of all, when putting out the cupcakes, they mixed them all together, including one box of cupcakes specially labeled gluten- and dairy-free which looked entirely different than all of the other cupcakes and had come from a different bakery. We had even provided a label for those specific cupcakes. Our gluten- and dairy-free guests had no idea there were cupcakes for them, and they didn't have dessert because of it. I'm not sure what instructions were or weren't communicated to the caterer from the venue staff who communicated with my husband, but at the very least a different box of cupcakes that was labeled with dietary restrictions should have given the staff pause and made them keep them separate or at least ask us if we wanted them separate if they weren't sure. This was the biggest regret about our wedding, and I really think it could have been handled better by Devour. We're really grateful to Devour for the menu we had for our wedding, but there were definitely a few things that could have made the whole process a bit better for us.