There are a lot of great reviews on here, and I don't doubt they can do a great job...but they really dropped the ball on my cake. We first met with Katy this summer, who was wonderful. Between signing the contract and my wedding, she left. I w...as never notified until we called to pay our balance. It worried me a bit that their "wedding cake baker" was no longer there, so I did my best to confirm my order multiple times. I spoke with about 5 different people at the bakery, none of whom seemed to know anything about my account but they all still assured me I'd be taken care of.
On the day of the wedding, they were late delivering the cake. Then, they only sent one person to deliver my cake and the bottom layer literally collapsed on the drive. So, my 4 layer cake became 3. They were gracious enough to send free kitchen cake as backup, but it honestly wasn't that good, they clearly threw it together. The cake looked nice, but at the end of the day...they messed my order up. We chose them and spent more money vs. other bakeries because of their reputation and how good the cake was at our tasting. I'm sure they've been transitioning after their wedding cake rep (Katy) left, but they need to take better care of the orders they have and live up to the expectation that Katy set with customers.