I’m disappointed with our experience with Diamond Empire. The team was very responsive in the beginning when it came to contracts and payments, but after that, communication fell s...hort. We were told we’d receive a call two weeks before our wedding to finalize details, but despite leaving multiple voicemails and text messages, we didn’t hear from anyone until just three days before. I understand they may have been busy, but a simple heads-up would have gone a long way.
This was particularly stressful because we had specific song requests, MC notes, and other important details we wanted to ensure were addressed. Unfortunately, the wedding day itself came with several issues. There were noticeable technical problems with feedback and popping, and our first dance song even started and stopped while we were in the middle of the dance floor. On top of that, many of the songs we had requested in advance weren’t played at all.
Given how important live music was to us, and the significant expense we invested, I wish we had gone a different route. What should have been a personalized, special experience instead felt impersonal and generic—as if we were just another number. I truly wanted this to go well, but sadly, it missed the mark in many ways.