Diamond Label Films

ted footage. If that was the plan all along, we should have been kept in the loop. The fact remains we have not heard a word from him in over five months. We asked for a full refund, knowing that we wouldn't see a dime. In the beginning he was shocked that we were upset, we paid for a service. That isn't up for him to decide what we receive back. Like many other reviews his communication is zero until a negative review is left, then he replies instantly. We have kept this matter private for a long time out of respect. Sadly, these reviews are the only way to hear back from him.

on one detail and were super fun throughout the day. We received our highlight video and full video WAY quicker than expected which was such a nice surprise. If you are debating whether or not to get a videographer for your wedding, JUST DO IT (and get Diamond Label Films).

phy. If you want it done right, you won’t be disappointed with his work! Top notch work :) everyone thinks our wedding belongs on a hallmark card or commercial! That’s how good!

a video deletion with Josh Booth and Diamond Label Films. At least two other couples in addition to us have had their wedding videos deleted and from what the reviews say, all of us have struggled to get any form of repayment (if the reviews have since been taken down, I have screen shots if you would like to see them). My husband and I were set to get married in April of 2020 and of course, COVID shut us down. We ended up having a 10-person ceremony on our original date and then we planned to have a larger ceremony/reception when we could safely do so (initially planned for August 2020 and then pushed back AGAIN to May 2021 when it actually did happen). Josh, like all my vendors, was very accommodating in the shuffling of the dates and we were so appreciative and grateful. After our 10-person ceremony in April 2020, I heard nothing from Josh and had to reach out to him in OCTOBER 2020 to get our highlight video. Our highlight video was sent to us shortly after but not without Josh saying, “I had put it in the back of my mind” (direct quote). Fast-forward to May 2021 and Josh films our second ceremony and reception. He claimed that I did not alert him that a second ceremony would be happening even though I sent him a detailed timeline that included a ceremony. We got our “completed” wedding video package delivered to us June 8th of 2021 but noticed that our full ceremony from April 2020 (the one only 10 people could attend) was missing. We immediately alerted Josh to this with no response. We sent a reminder email on JULY 16th, 2021. We finally heard back on July 17th saying he would “dig it up” when he got home. We heard back again on July 23rd with Josh letting us know that he likely copied over the April 2020 ceremony when he edited the May 2021 ceremony/reception. We were beyond devastated, and he had the audacity to say, “I didn’t anticipate you being as upset,” it was “a very small part that is missing,” and “I don’t feel that it’s worth a full refund” even though his contract stated, “for any reason, failure to deliver videos for any reason we will return all payments already paid to the Videographer.” Of course, at this point he had received full payment from us (over $,3000) but instead he offered us a photoshoot and $500. We informed him that we had no interest in pursuing any further photography/videography services with his company and that we would expect a full refund as it was stated in his contract. While he says he is willing to work with us, this has been over a year in the making, we have not seen a single cent of restitution, and each time we reach out about getting reimbursed, we are met with excuse after excuse or simply no communication at all. I will be forever grateful for the footage we do have thanks to Josh, but the principle stands that he failed to deliver all of our videos and thus far has refused to honor his contract. We wanted to be respectful of his circumstances and be patient but after a year of this back and forth with him, we cannot stay silent any longer and want to keep future couples from experiencing the sadness and regret that we have. Please think twice before hiring Josh Booth and Diamond Label Films for your wedding. From what we have seen, this is not a company that upholds its word or integrity.

hy.

lthough my video was great, my team was friendly and Josh listened to my concerns. I can not change the photos from of my wedding day.

aking your photos! My cheeks hurt from laughing during our engagement session and I had a permanent grin stuck on my face all day at our wedding! Now I may have already been very excited for the day but Josh really hyped us up and ensured we had the best day! Even though Josh has a more laid back style, he also knows when to get the group moving and keep everyone on track! He kept us on schedule even when we had hiccups and just did such an amazing job capturing our joy during the day. We had a sparkler exit planned for after Josh was supposed to leave and he surprised us the night of the wedding by coordinating for another photographer to come take photos of our sparkler exit. He really cares about his couples and that was very apparent on our wedding day! He also had such a quick turnaround with our video and gallery! I can’t say enough good things about our experience with Josh! Book Diamond Label, you won’t regret it! I say this as both my sisters got married within a three year span and Josh was by far the easiest photographer to work with and most fun to be around the day of the wedding 😊

e was so great with all of our guests. Before the wedding, he planned out a schedule for the whole day, which was really great because it meant I had one less thing on my plate on my wedding day. We got our collection of photos 4 weeks after our wedding and they are so gorgeous! He captured our love beautifully and I would strongly recommend Josh to anyone looking for a wedding photographer/videographer!

constant emailing and texts asking for this. Since then we still have not received our thumb drive. We have emailed and texted with no reply. Not only did we spend a lot of money on this. But this was our wedding we hoped to have this film to share with our kids one day. And are slowly coming to the realization that we waisted a lot of money and will probably never receive our film. It’s so disappointing and frustrating.

ake a moment to hit on the fact that Josh sent someone else to film my wedding because he double booked himself. I found this out weeks before the wedding. Talk about added stress on a bride. In about August of 2018 as we approached our first anniversary I realized I never received my final product. Upon contact I was first told they sent it, I asked for proof to then realize they never did. After some time searching it was found that my film had all been deleted! Talk about a brides nightmare. I’ll never get the opportunity to have this day on video and recorded again. I then requested a refund and it was finally agreed too. I have gotten excuse after excuse going on 7 months now. I received one check over the summer that bounced for non-sufficient funds. I’ll never get my film so the least he could do is refund my money. DONT DO BUSINESS WITH DIAMON LABEL FILMS!! I would like to think people change but do yourself a favor and make sure you research the person (found out about some legal troubles after the fact). Don’t take a risk with him on a product that is supposed to capture your wedding day, you may not actually get that product. I do not wish this result on a single bride so do yourself a favor and book someone else. Rumor has there are other brides that have gone through the same situations with Diamond Label Films and Josh Booth but this one is my story and I can speak factual to it.

sneak peak followed with our actually video. I‎t has now been almost three months and we have not yet received our video, let alone our short sneak peak. It’s unfortunate because this was the first outside vendor we hired when we got engaged and the item we were most excited about.

. I changed my mind and I am SO glad I did. Diamond Label is such a reasonably priced videography service and it is honestly priceless when it means I get to relive my wedding day over and over. As a bride, the day goes SO quickly and even though I tried HARD to take moments to "soak it all in" on the day, there was still plenty that I missed but luckily got to see with Josh's video! Josh responded to any email I had in minutes, was prompt on the wedding day, worked alongside my photographer wonderfully, and made a few changes to our highlight video to make it exactly as I envisioned it. My husband and I are not naturals in front of the camera, but we were shocked to see how natural we come across in our highlight video! We are so happy we picked Diamond Label Films!!

work with before, during, and after the big day. I would recommend Diamond Label to any one that wants great, personable talent in a videographer. Thank you doesn't cut it, Diamond Label. Truly, your amazing!

s to be exactly what we wanted. I would definitely recommend Diamond Label Films for wedding videography!