My wife and I were excited to work with Diana Gould for our wedding on July 21, 2017 after our wedding planner raved about not just the quality and execution of the work product but also the professionalism of the staff. After we met with the t...eam we were convinced we had made the right choice. We were originally assigned an event designer that was later changed but we were fine with the change because the new designer, Alexis Sposato seemed great. She was very honest and direct which helped us all made important design decisions efficiently.
After visiting the showroom and finalizing the event design, we were ready for the big day.
Unfortunately, the wedding day wasn’t at all what we had been anticipating and Alexis’ unprofessionalism not only wasn’t expected but was completely outrageous. After the ceremony, we walked into the dinner space and I immediately noticed that the center pieces, which we had agreed on numerous times, were wrong. There was a mixture of glass vases and gold candelabras when we agreed in the final run through that we would have gold candelabras throughout the entire dinner space. When I pointed out the mistake, Alexis got extremely defensive and refused to acknowledge that the centerpieces were wrong, even indicating that the mistake was ours. After a few minutes of a heated exchange and our planner trying to calm me down, I finally walked away completely taken aback by what was happening.
I was later told that Alexis stormed out shortly after the exchange without seeing the execution of the event through which I could not believe. She committed to providing flowers for the tiered cake we had, and did not do that so our planner ended up handling that for us.
The staff at our amazing NYC wedding venue, commented to us that they have never seen a florist/ design team conduct themselves this way.
It took us over a year to address this directly because we truly hoped, Alexis or someone else from the DG team would reach out to us proactively to apologize for the completely inappropriate behavior but unfortunately no one ever did. Given our poor experience with the team we could never in good conscience recommend this company to friends, family, colleagues or clients for personal or corporate events nor would we want to.
I hope that their other clients are never subjected to the unprofessionalism, rudeness and plain disregard for decency as we were.